Guest Services Associate (JACKSON)

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.

Pay Rate: $20.00 per hour

Courteously welcome all guests and provide excellent service to ensure guest satisfaction

Respond to or channel any guest requests/complaints to the department or proper manager

Handle guest billing in a responsible and professional manner

Use problem-solving skills to professionally handle any guest issue, question, or concern

Communicate with other departments to address requests and concerns from guests

Provide details and property information for guests stay prior to their arrival

Operate the Front Desk property management system (Opera) to make reservations, review stay details, and billing information

Check-in guests into the computer, establishes credit and give the guest accurate information

Proper creation and distribution of room keys and staff keys

Handle phone calls from both in-house guests and public calls

Ensure transportation needs are being met for shuttling and check in & outs

Adhere to house rules, departmental policies, and safety standards

Communicate clearly with guests and management

Assist in other departments such as transportation or housekeeping as assigned or needed

Create customized itineraries for guests

18 years or older

Must have general computer knowledge

Computer experience in Microsoft Office (Word, Excel, Outlook)

Ability to work in all weather conditions

Previous experience with Credit Card Machine and cash handling preferred

Must be a friendly, outgoing people person with a good attitude and smile

Previous experience working with the public in a service provider industry preferred

Must be comfortable answering and transferring calls

Knowledgeable of hotel property and safari

Possess ability to multi-task and work in a fast-paced environment

Possess ability to remain calm and professional in all situations

Knowledgeable in all Hotel, Theme Park, Water Park, and Safari hours of operation & offerings

Must be able to work mornings, nights, weekends, holidays, and other shifts as necessary

Drivers license preferred

Possess ability to remain calm and professional in all situations

Knowledge of Opera software preferred

Possess organizational skills and attention to detail