Ocean Rewards Representative- Loyalty- Full Time

The Ocean Rewards Representative is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information for the Players Club.

Position Responsibilities

• Provide high level of guest service by greeting all guests individually and pleasantly with a positive, pleasant and cheerful demeanor.
• Answer all questions by guests and input their information into the database.
• Understands and explains Loyalty Card programs and rewards to team members and customers
• Enrolls customers into the Loyalty Card program, updates existing information, issues cards and emphasizes the rewards and benefits of the Card Program.
• Maintain awareness of, and effectively communicates to other staff, property-wide/company promotions, events and programs.
• Will perform the duties of a Special Events Representative based on business needs. This includes but is not limited to assisting in guest registration, set-up, close out, and on-site execution of Special Events.
• Will assist at Headliner Shows, assist guests with entry by scanning tickets, giving directions, etc.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs

Requirements

• High school diploma or equivalent GED preferred
• Ability to communicate with customers and team members in a clear and concise manner
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to effectively communicate in English

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Hourly Role- Start Rate $17.50/hour