Executive Account Manager

Are you ready to grow your career at a fast-paced, award-winning company? At ID-Tech Solutions, we’re not just another IT & Low Voltage service provider - we’re a team driven by a shared passion for helping others and making technology work better for our clients.

About the Role

Are you passionate about technology and building strong client relationships? ID-Tech Solutions, a trusted Managed Service Provider (MSP) for over 20 years, is looking for an Executive Account Manager to join our growing team. This role is perfect for someone with 1–3 years of experience in the tech industry, ideally within an MSP environment, who thrives on connecting with clients and delivering exceptional service. 

Responsibilities

• Own the Client Relationship: Serve as the primary liaison for one of our largest clients, ensuring their needs are met and expectations exceeded. 
• Build Trust: Maintain strong, long-term relationships through proactive communication and regular touchpoints. 
• Strategic Influence: Coordinate with internal teams (Engineering, Support) to align services with client goals and SLAs. 
• Drive Growth: Develop and implement account strategies, negotiate service enhancements, and make recommendations that impact client success and company revenue. 
• Represent ID-Tech: Act as the face of the company in all client interactions—professional, positive, and solution-oriented. 
• Manage Lifecycle: Oversee client needs from onboarding to contract upgrades and optional enhancements. 

Why You’ll Love Working Here

• Supportive, family-oriented company culture
• Competitive health benefits package
• 401k Savings Plan
• Generous Vacation & Sick Time Polices
• Paid Holidays
• Opportunity to grow with a fast-paced, expanding organization.

Compensation

• Base Salary up to $120,000 + Commission Structure (Based on experience)

Schedule

• This is a Full-Time, Exempt position requiring flexibility to meet client needs. The employees are expected to manage their time and schedule to meet the demands of the role, often exceeding 40 hours per week 

Hiring Process

We believe in a hiring process built on transparency and respect. Our recruiting team is here to ensure you have a great experience and feel valued from your first application to your final interview.

1. AI Resume Review
2. One-Way Video Interview
3. Remote 1on1 Interview with Hiring Manager
4. Predictive Talent Assessment
5. In-Person or Remote 2nd round interview with multiple team members
6. Reference Check
7. Hire!

EEO Statement:  ID-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

REQUIREMENTS

Qualifications

• A background in account management, consultative sales, or roles involving client-facing responsibilities is a must.
• Experience: 1–3 years in a technology-related role; MSP experience strongly preferred.
• Technical Understanding: Comfortable discussing IT solutions (Microsoft 365, networking, servers) with clients.
• Relationship Builder: Strong interpersonal and communication skills; able to connect with executives and decision-makers.
• Proactive & Organized: Skilled at managing priorities and driving results.
• Passion for Tech: Eager to learn and grow in a fast-paced environment.