Revenue Cycle Quality Trainer

Job Title: Quality Review Rep II

Location: System Business Office

Department Name: Patient Accounts Training & Ed

Req #: 0000227445

Status: Hourly

Shift: Day

Pay Range: $23.86 - $33.70 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Revenue Cycle Quality Trainer is responsible for providing training, curriculum development, project organization and implementation, as well as quality assurance functions across the Revenue Cycle enterprise at all locations. The incumbent will be knowledgeable in all end-user systems and applications relative to Revenue Cycle management for the purpose of educating and training Revenue Cycle staff on systems and operational processes.

Qualifications:

Required:

• HS diploma or GED equivalent
• Excellent knowledge of Revenue Cycle processes and systems

Preferred:

• 5 years in healthcare insurance billing or account follow-up

Scheduling Requirements:

• Full-Time, Hourly position– 37.5 hours a week
• Travel to System locations as needed

Essential Functions:

• Ability to work in a team environment that requires quick turnaround and quality output,
• Facilitate training programs to meet the needs of the business across the Revenue Cycle enterprise.
• Maintain training documentation/manuals and job-aides to assure the successful performance outcomes of the group.
• Assist in the development and facilitation of new hire on-boarding and existing hire continuing education.
• Other duties to support revenue cycle.
• When asked, performs other duties as assigned to support revenue cycle operations.
• Perform high level account review and analysis.
• Perform high level account review and analysis to support department and A/R management.
• Quality monitoring & Training Needs.
• Reports to Revenue Cycle Leaders quality monitoring results and any identified and/or recommended training needs and deficiencies.
• Reviews all Quality indicators to monitor trends and determine where training deficiencies exist.
• Implements corrective action plans as necessary for the deployment of training and/or process improvement efforts.
• Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring.
• Acts as support to leadership team to oversee and ensure overall department methodology, strategy and objectives are met.
• Coach and mentor existing and newly hired members of the team as needed.
• Provides a compassionate and supportive environment with prompt and consistent service.
• Adheres to patient rights: provides for the confidential treatment of all communications and records.
• Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors.
• Listens and communicates effectively.
• Supports teamwork by cooperative problem solving through participation in meetings, projects, etc.
• Utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions.
• Organizes work sets priorities with a minimum of supervision and seeks guidance as appropriate.
• Makes decisions that are timely and consistent with department, objectives, policies and procedures.
• Demonstrates sound judgment; accepts and benefits from constructive criticism.
• Participates in ongoing education as require.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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RWJBarnabas Health is an Equal Opportunity Employer