Relationship Manager

Position Overview:

Now Hiring: Relationship Manager
📍 Location: Millville, NJ
🕒 Schedule: 1st shift
💰 Pay: $60,000 - $70,000
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Why Join Docufree?

, is a leader in intelligent document management and digital transformation services. We help organizations streamline workflows, secure information, and operate more efficiently through innovative cloud-based solutions. Our success is built on strong partnerships and personalized service—making every client interaction an opportunity to deliver excellence. Join a company that values collaboration, innovation, and integrity, and be part of a team transforming how businesses manage their information.

Your Role as a Relationship Manager:

As a Relationship Manager at Docufree , you’ll play a key role in nurturing long-term client relationships, driving retention, and expanding account opportunities. You’ll act as a trusted advisor—understanding each client’s business needs, delivering exceptional service, and aligning Docufree’s solutions to help them achieve operational excellence.

Key Responsibilities:

🔹 Client Relationship Management

• Serve as the primary contact for assigned accounts, ensuring high levels of satisfaction and engagement.

• Develop deep understanding of each client’s business goals and operational challenges.

• Proactively identify opportunities to expand services and strengthen partnerships.

🔹 Account Strategy & Growth

• Collaborate with internal teams to deliver tailored document management solutions.

• Support renewals, contract negotiations, and pricing discussions.

• Drive revenue growth through relationship expansion and value-added recommendations.

🔹 Operational Excellence

• Ensure timely resolution of client inquiries and escalations.

• Maintain accurate client records and activity reports in CRM systems.

• Collaborate cross-functionally to enhance client experience and process efficiency.

🔹 Other Duties as Assigned

• Participate in client reviews, special projects, and company initiatives that support continuous improvement.

What You Need to Succeed:

✔ Key Competencies:

• Excellent interpersonal, communication, and problem-solving skills

• Strong business acumen with a client-focused mindset

• Proven ability to manage multiple priorities and meet deadlines

• Proficiency with CRM systems, Microsoft Office Suite, and data management tools

✔ Qualifications:

• 3+ years of experience in account management, client relations, or a similar role

• Experience in document management, SaaS, or B2B service environments preferred

• Bachelor’s degree in Business, Communications, or related field preferred

• Demonstrated success in building and maintaining long-term client partnerships

Pay Range: USD $60,000.00 - USD $70,000.00 /Yr.