Assistant Store Manager - Jackson, NJ

Since 1991, Spring Footwear has made a difference in the lives of consumers who have relied on our brands to deliver comfort and style. Product innovation, quality, value, and flexibility are the cornerstones of our success. This commitment is reflected in our mission:

“To develop successful partnerships by creating and delivering the best quality, value, product, and service every day!”

Spring Step Shoes is expanding to Jackson, NJ! Be a part of our new adventure!

The Assistant Store Manager will act as the face of the brand in our new retail store, Spring Step Shoes, at the Jackson Premium Outlet in Jackson, NJ. The primary focus of this position will be providing world-class customer service while driving sales results at one of our retail locations.

Main Purpose:

The Assistant Store Manager will fully support and partner with the Store Manager in leading the day-to-day operations of the store. This role is responsible for all aspects of personnel management, training, customer service execution, merchandising, store operations, marketing, and display maintenance in the absence of the Store Manager.

The Assistant Store Manager drives and motivates the store team to maximize sales and customer service while representing and promoting the Spring Step family of brands.

Core Accountabilities:

• Partner with store leadership to foster a successful and positive culture of sales and performance for all associates.
• Support a team-selling environment that is favorable for the Spring Step brand, associates, and guests alike.
• Participate in all aspects of store recruitment, with a focus on retaining and developing talent for the store.
• Teach, coach, and train all store associates within the guidelines set by the Store Manager and field leadership.
• Responsible for performance management and employee relations issues within the store in the absence of the Store Manager, or at the direction of the Store Manager.
• Follow all policies and procedures related to loss prevention and shrinkage.
• Lead change initiatives and champion company initiatives for the team.
• Ensure proper merchandising of products per company directives.
• Ensure the safety and security of associates, guests, and partners.
• Provide world-class customer service and encourage the same within the store’s sales team.

Key Outputs/Results:

• Drive a sales culture using incentives, success communication, and brand promotion.
• Use daily productivity targets to ensure appropriate staffing levels in the store and communicate goals to all associates.
• Ensure store asset security through adherence to risk management policies, including daily bank deposits, opening and closing procedures, store balance compliance, stock counts, and inventory management.
• Drive the implementation of key and new initiatives to achieve sales and marketing objectives.
• Provide world-class customer service and facilitate this within the store’s sales team.

Essential Knowledge, Experience & Competencies:

• Knowledge of the footwear or fashion industry and retail sector is a plus.
• At least 1 year of prior retail experience.
• Proven track record in sales and service execution.
• Proficiency with basic software and experience using POS systems.
• Strong problem-solving ability to achieve excellent customer service.
• Ability to lift up to 40 pounds.
• Ability to climb an 8-foot ladder.
• Ability to stand for long periods and bend as necessary.
• Must be willing to work a flexible schedule, including nights, weekends, and holidays.
• Values people and genuinely engages with others, forming positive connections both inside and outside the organization.
• Customer focus: Strives to exceed customer expectations.
• Teamwork: Demonstrates a desire to work cooperatively with others.
• Interpersonal skills: Ability to respond and interact appropriately with different people in various situations.
• Approachability: Creates a supportive environment where people feel at ease.
• Motivating others: Inspires and creates a productive, positive culture in which people want to do their best.
• Directing others: Plans and communicates work in an organized manner, ensuring results.
• Effective communication: Ensures that information is effectively passed on to others.
• Showing concern for others: Demonstrates empathy and handles concerns with sensitivity.
• Time management: Manages time effectively and efficiently.
• Delegates responsibly, teaches, trains others, and provides effective feedback to the Store Manager and team members when appropriate.

We Offer:

• Competitive wages and benefits
• Profit-sharing program
• Advancement opportunities

We encourage qualified candidates to apply and join our growing team!

Location: Jackson Premium Outlet, Jackson, NJ

Spring Footwear Corp. is an Equal Employment Opportunity (EEO) employer. All employment is contingent upon the successful completion of a drug and background screening, as applicable to the job specifications.