Manager, IBCU

Freedom Mortgage

Moorestown, New Jersey, United States of America

Mortgage Servicing

Full time

Remote

Summary

The Manager, IBCU role (Internal Business Control Operations – Technology Implementation & Communication Management Oversight) is responsible for ensuring operational integrity, effective governance, and successful adoption of innovative technologies across the organization. This position provides oversight for technology initiatives, manages communication strategies related to operational and risk controls, and partners with crossfunctional teams to drive process improvements, compliance alignment, and organizational readiness for technology changes. The role serves as a strategic connector between Business Control Operations, Technology, Compliance, Risk Management, and frontline business users—ensuring streamlined implementation, clarity of expectations, and strong controls throughout the project lifecycle.

Essential Job Duties and Responsibilities

Technology Implementation & Operational Oversight

• Lead and coordinate technology deployment activities that impact business control operations.
• Assess and validate operational impacts, control requirements, and process changes driven by new or enhanced technologies.
• Partner with technology teams to ensure system requirements reflect business control needs, including risk mitigation and compliance standards.
• Oversee testing activities (UAT, regression, control validation) and coordinate issue resolution.
• Maintain documentation including business requirements, process maps, SOPs, control frameworks, and implementation materials.
• Support readiness reviews, go-live execution, and postimplementation monitoring to ensure successful adoption.

Business Control Operations Support

• Evaluate impacts of technology enhancements on internal controls, operational workflows, and reporting processes.
• Ensure alignment with organizational control frameworks, audit expectations, and compliance obligations.
• Identify risks, gaps, and process deviations—escalating and tracking remediation as needed.
• Collaborate with risk, audit, and compliance partners to ensure standardized control execution.
• Support internal control governance routines including metrics reporting, control testing support, and operating model improvements.

Communication Management & Change Enablement

• Develop communication plans to support technology rollouts, operational changes, and control updates.
• Create clear, user‑friendly communication materials including announcements, readiness updates, FAQs, job aids, and leadership summaries.
• Translate complex technical or regulatory concepts into business‑focused language.
• Partner with training, change management, and leadership teams to ensure consistent messaging and adoption.
• Maintain communication channels such as SharePoint sites, email campaigns, newsletters, and operational bulletins.

Cross‑Functional Partnership

• Serve as a liaison between Business Controls, Technology, Operations, Risk, and Compliance.
• Facilitate meetings, workshops, and review sessions to align requirements, gather feedback, and drive decisions.
• Build strong relationships with business partners to ensure collaborative problem‑solving and successful implementation outcomes.
• Champion a culture of transparency, accountability, and control mindset.

Other Job Duties and Responsibilities

Performs other related duties as assigned.

Supervisory Responsibilities

• This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• None Required

Work Complexity

Problems and issues faced are numerous and require detailed information gathering, analysis and investigation to understand the problem, as well as experience in the financial/mortgage (or job‑specific) industry. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

Job Responsibilities

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all‑inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Equal employment opportunity, including veterans and individuals with disabilities.

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