Account Executive, Member Services

NJ/NY Gotham FC (“Gotham FC” or “the Club”) is a National Women’s Soccer League (“NWSL”) team representing New Jersey and New York. The team plays at Sports Illustrated Stadium in Harrison, NJ.

The Role

Gotham FC is seeking a Service Representative who will be responsible for the retention of Gotham FC Season Ticket Memberships as well as new business development. The Service Representative is proficient in customer service, retention and cross-selling to current Gotham FC Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members to maximize revenue by renewing season tickets, selling new season tickets, cross-selling groups, partial plans, and single seats. The ideal candidate will have a strong passion for customer service, building community, and sports. The Service Representative will work collaboratively with the sales team (season ticket memberships, groups) and will report to the Senior Manager, Fan Services, Experiences & Operations.

Key Responsibilities

• Provide prompt, thorough, and courteous responses to all inbound customer communication
• Respond to all Season Ticket Members' needs such as customer service issues, ticket exchange and add-on requests, billing, and other ticketing and team-related questions
• Identify new sales opportunities through referrals, add-ons and upgrades from existing member base
• Entertain and nurture relationships with clients and prospective clients through hosting at games, in-person meetings, and networking events
• Assist in game day responsibilities, including but not limited to in-seat visits, engaging at the Sales & Service table and Season Ticket Member events
• Execute all assigned service/sales campaigns and training
• Achieve monthly and annual goals set by the VP Ticket Sales and Services
• Participate and contribute to weekly sales and service department huddles and training sessions
• Maintain records of all sales activities in company database (CRM)

Qualifications

• Bachelor’s degree or equivalent education and experience
• Must have a passion for customer service and proven ability to seek new sales opportunities and exceed revenue goals
• Experience in the sports industry is a plus.
• Experience working with Ticketing and CRM tools (Sports Illustrated Tickets, HubSpot,etc.)
• Passion for sports and understanding of the unique dynamics of the industry
• Proficiency in Google Suite

Capability & Other Characteristics

• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization
• Excellent communication and presentation skills, both written and oral
• Ability to develop, leverage and maintain relationships
• Organized with consistent attention to detail
• Highly motivated individuals with a strong desire to build a career in the sports business
• Excellent written, verbal communication and interpersonal skills
• Ability to maintain confidentiality of sensitive information
• Ability to work in a fast-paced environment
• Legally authorized to work in the United States

Location:

Based at Gotham FC’s business office, which is located at 15 Exchange Place Jersey City, New Jersey, on a hybrid working schedule which consists of three core in-office/in-person days (Tuesday, Wednesday, and Thursday) and two non-core days (Monday and Friday), with the option of being in the business office or remote. Ability to attend all home games and any mandatory events as well as away games, as necessary. A willingness to travel for other business-related needs, as they arise. Ability to work at the team’s soccer operations office in Whippany, New Jersey, as needed. Gotham FC requires its associates to live in its market, that is, within reasonable commuting distance of Gotham FC’s offices, practice facility and Sports Illustrated Stadium.

Gotham FC is an equal opportunity employer and welcomes everyone to our team. We are committed to broadening the pool of qualified talent for consideration, including those who have been historically underrepresented. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply.

Job type: Full-time, Non-Exempt position

Salary range: $41,600 annually, plus commission eligible

Benefits : Medical, Dental & Vision benefit plans available for Employee and Family, Employee-funded 401(k) option

This job description is a broad summary of the essential job functions and general duties for this position, the additional job duties that may be required from time-to-time, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. The person in this role may be required to and must be willing to perform other duties as assigned, to meet organizational needs. This job description may be modified from time to time, at the sole discretion of Gotham FC.

This employee must follow and enforce all policies and procedures formulated by Gotham FC and be a role model for the organization.

The existence of this job description does not modify the employee’s “at-will” status. That is, unless a signed employment contract specifying a term of employment exists between Gotham FC and the employee or his/her/their representative, both Gotham FC and the employee will have the right to terminate the employment relationship at any time, with or without reason or notice, unless otherwise prohibited by law.