Field Coordinator |WHEA | NJ

Job Description

Job Description

Salary:

JOB SUMMARY

Under the direction of the Program Manager, the Field Coordinator will lead the daily activity assigned to Energy Educators for the PSE&G Whole Home Energy Assessment (WHEA) Program. They will ensure high-quality customer satisfaction is delivered on behalf of the client.

DUTIES/RESPONSIBILITIES

• Distribute and review daily schedules: confirming customer names, addresses, routes, and alternative visits.
• Ensure all scheduled appointments are fulfilled by tracking in real-time progress for all visits.
• Make sure the Team has all tools and equipment needed to properly perform the home assessments.
• Measure and monitor program quality assurance and time management of all assigned crews daily.
• Handle all assigned customer complaints related to field activities.
• Coach, advise, and mentor crews where appropriate.
• Monitor and order inventory for field operations as needed.
• Ensure the Educators enter all relevant data and submit documentation on the day of their visits.
• Review data daily for accuracy, especially data concerning time spent by the Educators.
• Monitor employee scheduling and attendance, ensuring installation goals are met.
• Making sure the Educators and vehicles are properly insured, up to date on emissions requirements, DOT requirements are satisfied, and the maintenance of the vehicle.
• Work as a consultant as needed.
• Performs related work as required.

SUPERVISION

Energy Educators

MINIMUM REQUIREMENTS

• Two (2) years of prior supervisory experience
• Able to work in a very fast-paced environment and meet deadlines.
• Problem-solver. Able to respond to a diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
• Ability to communicate effectively with subordinates, peers, supervisors, and customers
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint)
• Able to use mobile devices, including laptop computers, notebooks, and PDAs.

Qualifications

• Bachelors degree (Preferred)
• Prior experience in energy efficiency, weatherization, utilities, or homerepair programs
• Knowledge of residential energy audits, inspections, or buildingscience basics.
• Bilingual or multilingual abilities.
• Experience working with lowincome communities or environmental justice populations.

The above information is intended to outline the key aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.