Front Desk - Retro Fitness of Hackensack

Job Description

Job Description

Front Desk employees are the face of Retro Fitness Hackensack. As the people our members first see when they walk in the door, we are seeking upbeat individuals with a passion for working out. Great communication skills and a passion for helping others is required. Must be willing to learn from management to become the best membership experience advisor they can be. Seeking day shift availability. Transportation is a must. Prior retail sales experience is a plus

Requirements
⦁ A positive upbeat personality.
⦁ Effective ability to communicate with customers, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Strong team player.
⦁ Punctual, responsible and pays attention to detail.
⦁ CPR/AED training preferred.
⦁ Prior sales experience in a retail setting is preferred.
⦁ Successful completion of all Retro University courses.

Responsibilities of Front Desk Staff Member
⦁ Greeting and checking in members as they come in.
⦁ Resolving member issues in an effective manner.
⦁ Membership sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants and sneakers. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

Environment
⦁ Retro Fitness of Hackensack. Working hours could vary and include mornings, evenings, and weekends.

Direct report
This position is supervised by the positions below and in order of:
⦁ Retro Fitness - General Manager

Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.