PACS Clinical Applications Specialist

Job Description:

* Must reside in New Jersey state

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a PACS Clinical Applications Specialist , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You Will:

• Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
• Represent the company and participate in medical conferences.
• Address customer complaints and support inquiries to enhance customer experience.
• Monitor and measure customer Net Promoter Scores (NPS) for service improvement.
• Gather customer feedback and communicate this to the customer success team.
• Log relevant customer interactions in the CRM and/or QMS system.
• Act as the advocate for current and future customers within the organization.
• As applicable, maintain timelines according to the implementation plan or documented customer requests
• Meet regularly with team / manager / customer to keep product implementation and adoption on track.
• Escalate issues accordingly to policies and procedures.
• Perform workflow trip to evaluate the current state and propose future state workflow to improve processes.
• Provide appropriate customer training according to the product/project scope.
• Encourage the use of the tools Deep Health supports (such as Slack, Wendia, Outlook, Smart Sheets, etc.)
• When starting on a new project, assist the customer with the project table builds, system set

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• You have a structured work approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success In This Role, You Must Have:

• Bachelor’s degree in a medical/pharma/science field (or equivalent level of practical technical experience in radiology).
• At least 3 years working experience as a radiographer/application specialist/technologists/RIS/PACS Administrator
• Advanced clinical knowledge on diagnostics is preferred.
• Proficiency in advanced visualization software and knowledge of radiology workflows.
• Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
• Strong relationship-building skills.
• Strong attention to detail.
• Ability to work independently (home office) and as a team player.
• Proven ability to build and maintain influential customer relationships.
• Superb verbal and written presentation and communication skills.
• Demonstrated ability to prioritize and balance multiple priorities and projects
• Customer-centric mindset with a drive for understanding customer needs.
• Collaborative approach partnering with the commercial, implementation, operation, support, and product teams for clinical success.
• Goal-oriented mindset combined with resilience in the face of setbacks.
• Strong interpersonal skills to engage with various stakeholders.
• Effective educator, capable of training demanding customers.
• Intrinsic motivation to Deep Health products for healthcare improvement.
• Must reside in NJ
• Travel up to 65%

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: USD $70,000.00 - USD $78,000.00 /Yr.