Site Manager

Job Title

Site Manager Warehouse Operations

Job Overview

The Site Manager is the senior operational leader responsible for the performance execution and continuous improvement of a designated warehouse facility. This role has full ownership of onsite operations including inbound outbound inventory quality staffing and customer execution.

The Site Manager leads all onsite teams ensures adherence to operating procedures and service level agreements and drives results that meet customer and business expectations.

Key Responsibilities

Inbound Operations

Oversee inbound dock scheduling labor planning and receiving operations

Ensure timely receiving inventory accuracy and proper put away

Identify escalate and resolve receiving issues without delay

Outbound Operations

Plan and manage outbound waves labor allocation and daily shipping volume

Ensure damage free handling on time shipment and SLA compliance

Proactively address volume spikes delays and capacity constraints

Inventory Management

Approve inventory adjustments and lead root cause investigations

Ensure inventory accuracy and adherence to standard operating procedures

Coordinate cycle counts audits and inventory variance reporting

Quality Assurance and Quality Control

Implement and audit quality control procedures and checklists

Lead corrective actions to address defects damages or recurring issues

Train teams on proper handling requirements and client specific quality standards

Staffing and Temporary Labor Management

Forecast labor needs and request temporary staffing when required

Manage daily schedules coverage and productivity

Monitor temporary staff performance and escalate discrepancies to senior management

Support Ticket Management

Oversee warehouse related ticket queues and response times

Escalate urgent operational issues and ensure resolution timelines are met

Audit resolution quality and contribute to trend and root cause analysis

Shipping and Delivery

Oversee dock operations carrier coordination and pickup scheduling

Resolve last mile delivery issues with transportation partners

Investigate document and report delivery failures and damage trends

Documentation and Compliance

Ensure all shipments are accurately labeled and properly documented

Train staff on client and regulatory documentation requirements

Conduct spot audits to ensure compliance and document control

Billing and Invoicing Support

Approve operational logs and confirm service completion for billing

Review billing inputs for accuracy prior to submission

Investigate and escalate billing discrepancies as needed

Collections Support

Provide documentation to support warehouse related charge disputes

Partner with customer service teams to validate operational billing accuracy

Customer Onboarding and SOP Alignment

Ensure warehouse readiness for new customer onboarding

Validate feasibility of operating procedures before go live

Support pilot runs and provide execution feedback to customer success teams

Client and Relationship Management

Represent warehouse operations in client meetings and site visits

Align floor level execution with customer expectations

Build accountability ownership and solution oriented culture within the team

Skills and Qualifications

Ten or more years of warehouse or distribution center experience with at least five years in a leadership role

Demonstrated success managing high volume operations and diverse teams

Strong working knowledge of WMS inventory control and fulfillment metrics

Excellent leadership communication and process improvement skills

Ability to operate effectively in fast paced environments with frequent interruptions

Fluent in English

Spanish fluency preferred