Care Coordinator (Hybrid Remote) $21/hr

Care Coordinator
Location: New Jersey (Hybrid Remote)
Remote / Hybrid – Paterson, New Jersey area (occasional reimbursed field visits)

Department:
Care Management / Member Support

Pay Rate:
$21 per hour (based on experience)

Position Summary
A leading managed care organization serving New Jersey Medicaid members is seeking a compassionate and detail-oriented HHA, DSP, or CHHA to join its Care Management team. This is a hybrid telephonic and community-based role designed to support members with chronic or long-term health needs, helping them access home and community-based services while assisting nurses and care managers with ongoing coordination tasks.

The Care Coordinator will conduct outreach calls, gather health and social information, coordinate appointments and services, and provide follow-up support to members and families. Occasional field visits within the Paterson/Woodland Park/Clifton area may be required for wellness checks, home safety observations, or service coordination (mileage reimbursed).

This position is ideal for an experienced HHA, CHHA, DSP, or home care professional seeking to transition into care coordination, case management support, or managed care operations while maintaining meaningful interaction with members and families.

Key Responsibilities
• Conduct telephonic outreach to members, families, and providers to confirm appointments, discuss service needs, and ensure care plans are being followed.
• Support RN and LPN care managers by gathering updates, verifying service authorizations, and documenting member progress in the electronic health record.
• Assist with scheduling, coordination of community services, and follow-up calls after discharges from hospitals or skilled nursing facilities.
• Perform limited home or community visits to check on member well-being, assess home safety, or deliver materials under RN/LPN supervision.
• Identify barriers to care and escalate issues such as housing, transportation, medical concerns, or safety risks to the assigned nurse or social worker.
• Educate members and families on available health plan benefits, wellness programs, and preventive services.
• Maintain timely, accurate documentation of all member interactions in compliance with HIPAA and organizational policies.
• Collaborate with an interdisciplinary team including nurses, social workers, scheduling teams, and utilization specialists to ensure coordinated care.

Qualifications
• Minimum 1 year of experience in home health, long-term care, disability services, or community-based healthcare.
• Excellent communication and interpersonal skills with a professional and compassionate phone manner.
• Basic proficiency in Microsoft Office and comfort working within electronic documentation systems.
• Reliable transportation for occasional field visits within the Paterson region (mileage reimbursed).
• Strong organizational skills and the ability to manage multiple tasks in a remote or hybrid setting.

Preferred Experience
• Previous experience in care coordination, managed care, or member services.
• Familiarity with New Jersey Medicaid and home- and community-based service programs.
• Understanding of chronic conditions such as diabetes, COPD, cardiac disease, behavioral health, or developmental disabilities.

Benefits
• Hourly pay of $21 with mileage reimbursement for field visits.
• Opportunity for long-term growth into full care management or utilization support roles.
• Flexible schedule and hybrid remote work structure.
• Supportive team environment within a respected healthcare organization committed to improving outcomes for New Jersey Medicaid members.