Project Manager
- Identify customer performance expectations and measurements through dialog with customers, sales and operations;
- Assist implementation of customer performance expectations and measurements with call center leadership and the sales team;
- Serve as an expediter and single point of contact when necessary for particularly critical, complex, or larger customer orders;
- Perform root cause analysis and issue resolution on customer’s behalf;
- Assist the sales team by providing market segment knowledge and recommending best practices based on available service offerings.
- Develop and maintain a high level of market segment knowledge to enhance customer communication and instill customer confidence in the services offered by Axis Global.
- Ensure all customer maintenance is updated with current customer information, including maintaining current contact information, operational details and auto-email notifications;
- Develop, maintain and verify proper Inventory data for customers using Cadence or other WMS interface(s);
- Develop and maintain customer SOP’s that include version control, change control, information distribution, etc.
- Develop and maintain proper Project Management practices for customers using SmartSheet or another PM interface(s);
- Audit customer charges and costs as needed to ensure proper billing and to determine appropriate profit margins; audit invoices on a predetermined schedule;
- Issue credits, when appropriate, within specific price and issue constraints to improve customer satisfaction while maintaining profit;
- Enhances professional growth and development through participation in educational programs, current literature and workshops;
- Assist project managers and warehouse teams with WMS operations
- Performs other duties as assigned.
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred
- Minimum of 3–5 years of experience in project management, logistics, or customer account management
- Experience with Warehouse Management Systems (WMS) such as Cadence or similar platforms
- Experience using project management tools (e.g., SmartSheet or equivalent)
- Strong analytical, problem-solving, organizational, and communication skills; able to manage complex data and meet deadlines in a fast-paced environment.
- Comfortable working with all levels of the organization, including executives and private equity sponsors; able to work independently on-site
- Functional skills with Microsoft Office products, with a strong emphasis on Excel
- Extremely well organized
- Able to handle multiple tasks simultaneously
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