Customer Service Rep
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client in Mt. Laurel Township, NJ. This is a temp-to-hire opportunity, working onsite. In this role, you will be the first point of contact for customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing accurate information. You’ll collaborate with internal teams to maintain customer satisfaction and contribute to process improvements that enhance service delivery.
Compensation:
$22/hour
Work Schedule:
Monday – Friday, 9:00 AM – 5:00 PM
Key Responsibilities of the Customer Service Representative:
- Respond to customer inquiries via phone, email, and chat promptly and professionally
- Resolve customer concerns, including refunds, returns, and exchanges, ensuring satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal departments to address customer needs and escalate issues when necessary
- Strong customer service orientation with excellent communication skills
- Tech-savvy and comfortable learning new systems; proficiency in MS Outlook, Word, and Excel
- Positive attitude, team player, and willingness to engage with customers directly
- Ability to multitask and maintain attention to detail in a fast-paced environment
This role offers the chance to grow your career in a supportive environment while gaining hands-on experience in customer service operations. You’ll work alongside a collaborative team and have the opportunity to transition into a permanent role with a reputable organization.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting http://www.ContemporaryStaffing.com.
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