Client Success - Saas/Tech

Job Description

Job Description

Client Success Manager (Tech & SaaS)

Agency: TechStaffers (Recruiting for various high-growth Technology companies)

Location: New York, NY (In-Person / On-site)

Salary: $90,000 – $125,000 + Equity/Benefits

TechStaffers is partnering with a portfolio of New York's most innovative technology companies to scale their Client Success teams. We are looking for operationally-minded CSMs who want to be at the center of the "tech-to-client" relationship.

In these roles, you are more than a relationship manager; you are a product advocate and a technical problem solver. You will work within early-stage and mid-market tech environments (SaaS, Fintech, AI) where you will own the end-to-end client lifecycle and directly influence the product roadmap through user insights.

• Onboarding & Implementation: Act as the technical lead for new clients, ensuring a seamless setup process and rapid time-to-value on the platform.

• Operational Excellence: Manage high-stakes workflows-such as data migrations, account configurations, and complex third-party integrations-with 100% accuracy.

• Frontline Advocacy: Be the primary technical touchpoint for a dedicated set of accounts, managing queries via email, Slack, and ticketing systems while maintaining strict SLAs.

• Product Feedback Loop: Collaborate closely with Engineering and Product teams to translate client pain points into actionable feature requests and product improvements.

• SME Status: Become a subject matter expert in the product's ecosystem, helping non-technical founders or stakeholders understand complex technical requirements.

• Tech-Forward: You are genuinely curious about how software works. You don't just report bugs; you try to understand why they happened.

• Hyper-Organized: You thrive in the "organized chaos" of a startup. You can juggle dozens of active tickets and long-term projects without missing a deadline.

• Resilient & Empathetic: You can lead a client through high-pressure situations with a calm, solutions-oriented demeanor.

• Agile: You are comfortable making judgment calls in ambiguous situations and can pivot quickly as the product evolves.

• Experience: 2–4 years in customer success, technical support, or project management within a B2B tech or SaaS environment.

• Technical Literacy: Proficient with modern tech stacks (e.g., Salesforce/HubSpot, Zendesk, Pylon, Slack, and project management tools like Notion or Jira).

• Communication: Elite written and verbal skills, with the ability to explain technical concepts to non-technical audiences.

• Location: Based in or willing to relocate to New York City for full-time, in-person work.