Lead Supervisor, Coffee Shop

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit page to learn more about Tapestry's commitment to equity, inclusion, and diversity

Job Title: Supervisor – Food & Beverage

This position is paid an hourly rate + tips.

Primary Purpose: The Lead Supervisor role is an integral part of the Coffee Shop’s overall success, modeling behaviors needed to directly impact aspects of the company’s business sales and operational processes. This individual must show exemplary performance behaviors, not only with work performed, yet by representing Coach at its highest standard. They serve as a true utilitarian player possessing the ability to adapt to all roles within the Coffee Shop’s environment.

The successful individual will leverage their proficiency in:

• Understands organizational objectives and makes decisions in partnership with District Manager that align with company priorities and values
• Recruit, train and mentor baristas to maintain company standards and promote a positive environment
• Oversee and direct baristas in the preparation and serving of food and beverages
• Orders product and conducts inventory as needed to ensure the coffee shop is operating properly
• Managing customer complaints and ensuring customer satisfaction
• Maintain a welcoming store environment
• Balancing cash registers and make deposits
• Acts as a brand ambassador in the local market/mall to drive business
• Sensitive to customer and team’s needs and tailors’ approach by reading cues
• Regularly provides feedback to others, coaching performance to a higher customer service standard
• Maintains interior upkeep of the Coffee Shop
• Adheres to all Company policies and procedures including POS and operations procedures
• Ensures all daily tasks are completed without negatively impactive service of Coach standards
• Adaptable and flexible, maintaining a clam and professional demeanor

The accomplished individual will possess...

• 1 -2 years of experience in retail or food service management or retail
• At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers
• At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Available to work flexible hours that may include early mornings, evenings, weekends and holidays

Skills & Abilities Required:

• Ability to direct the work of others
• Ability to learn quickly
• Proven ability to develop talent
• Effective client service skills
• Proven organizational skills
• Proven ability to work with food & beverage operating systems
• Strong interpersonal skills
• Work as part of a team and build relationships

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

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Work Setup

BASE PAY RANGE $19.00 TO $21.00 Hourly

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.