Customer Service Rep - Dispatcher

Job Description

Job Description

Welcome to an exciting opportunity at Professor Gatsby's Heating & Cooling in West Berlin, NJ! We're currently seeking a talented individual to join our HVAC team as a full-time Customer Service Rep - Dispatcher .

With competitive pay ranging from $17 to $22 per hour plus commission , you can earn up to $60,000 a year while enjoying great benefits , including:

• Health insurance
• A 401(k) with company match
• Multiple bonus programs
• Paid holidays
• Paid vacation
• Paid sick days
• Company parties

ABOUT THIS ROLE

As a full-time Customer Service Rep - Dispatcher, you'll enjoy flexibility in your schedule. We offer varying shifts between Monday - Friday or Tuesday – Saturday, operating between 7 am - 6 pm .

In this role, you'll ensure seamless communication between our customers and technicians. Your day will be filled with calls so you'll prioritize urgent issues and fill the schedule board efficiently. You'll be who our customers hear when they call as you provide updates, schedule appointments, and conduct follow-up calls. Every day, you'll use your excellent phone skills and ability to upsell maintenance plans and promotions!

OUR COMPANY

We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.

Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.

WHAT WE'RE LOOKING FOR IN A CUSTOMER SERVICE REP - DISPATCHER

This position would be a good fit for a highly organized person with exceptional communication and interpersonal skills. What matters most is that you meet the following requirements:

• Experience in a sales or customer service role
• Proficiency with phone and email communication
• Drive to succeed and ability to take initiative with customers

The ability to upsell products and services is a plus!

If you're ready to join our HVAC team and embark on an exciting career journey, don't wait any longer! Take the first step by applying through our initial 3-minute, mobile-friendly application process.