Systems Administrator (SaaS & Security Focus)

Job Title: Systems Administrator (SaaS & Security Focus)

Location: Hybrid – Local to Hoboken, NJ

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology we're searching for a Systems Administrator with strong SaaS administration, migration experience, identity lifecycle management, and security incident response expertise.

This role is a high-impact opportunity to shape Prompt's internal technical foundation as we scale. You will be a key contributor to operational reliability, employee experience, and enterprise security.

Why work for Prompt?

• Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.

The Role:

We are seeking a Systems Administrator focused on SaaS operations, identity and access management (IAM), secure device lifecycle management, and the implementation of enterprise security controls. You will manage core internal systems, execute migrations, respond to security incidents, and drive best-in‑class operational practices across the company.

You should be highly technical, process‑driven, and comfortable owning everything from user provisioning to network troubleshooting to cloud access policies. You will collaborate closely with IT, Security, and Engineering to build scalable, secure, and automated internal infrastructure.

Responsibilities

• Administer and maintain all internal SaaS platforms, including user lifecycle management, permissions, configuration, and security audits.
• Manage identity systems and SSO/SCIM integrations across Google Workspace, Azure AD, Okta, JumpCloud, Rippling, or similar platforms.
• Perform and lead SaaS/data migrations, consolidations, and vendor transitions.
• Monitor, triage, and respond to security incidents in collaboration with engineering and product teams.
• Manage Windows and macOS devices via MDM platforms (Kandji, Intune, Rippling, etc.), including security baselines, device imaging, patching, and compliance enforcement.
• Support and refine internal network configurations, VPNs, firewalls, VLANs, ACLs, and zero‑trust access tools.
• Contribute to certification and compliance initiatives (SOC 2, HITRUST, CEHRT), including evidence collection and control implementation.
• Resolve IT support issues ranging from account access to endpoint protection troubleshooting.
• Assist with configuration, monitoring, and maintenance of AWS infrastructure components (EC2, VPC, RDS, IAM, etc.), focusing on security and operational reliability.
• Document processes, runbooks, and incident reports to support internal knowledge transfer and operational excellence.

Skills & Experience

• SaaS Administration: Proven experience managing enterprise SaaS ecosystems and performing account, policy, and configuration management cross‑platform.
• Identity Management: Deep understanding of identity providers (Google Workspace, Azure AD, Okta, etc.), SSO, MFA, RBAC, SCIM, and IAM best practices.
• SaaS & Data Migrations: Experience executing platform migrations—planning, data validation, and cutovers.
• Security Incident Response: Ability to detect, triage, investigate, and resolve security events.
• Device Management: Expertise administering Windows and macOS endpoints using MDM tools (Kandji, Intune, Rippling, etc.).
• Networking: Strong understanding of TCP/IP, DNS, VPNs, firewalls, ACLs, and general network troubleshooting.
• Cloud (AWS): Familiarity with EC2, VPCs, RDS, IAM, and basic cloud security principles.
• Remote Workforce Enablement: Experience supporting distributed teams with high security requirements.
• Strong Communication: Ability to translate technical concepts into understandable guidance for non‑technical stakeholders.

Perks - What you can expect

• Competitive salaries
• Hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company‑wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in‑person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E‑Verify Employer.