Regional Operations Manager (Woodland Park)

Job Summary

We are hiring a talented Regional Manager professional to join our team. If you're excited to be part of a winning team, Planet Fitness is a great place to grow your career. The Regional Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful market of 4 to 8 clubs. The Regional Manager will be accountable for leading a team of General Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development.

Income: $65,000

Essential Duties and Responsibilities

• Uphold the Planet Fitness “experience” for your group of Clubs
• Manage the clubs recruitment, hiring, training and develop for a high performing staff consisting of General Managers, Assistant Managers, Member Service Representatives, Trainers and Cleaners for each club in their market.
• Ensure each Club has a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Managing all Clubs day-to-day operations
• Enforcing all PF policies and procedures.
• Communicate Club level Goals and inspire the teams to strive to achieve them.
• Identify areas of opportunity in the clubs and develop action plans to make the needed improvements for each clubs.
• Driving and growing club sales using sales skills and training.
• Develop SMART plans to set new levels of expectations for you top performers or further develop skill set needed for under performing Managers
• Ensure all Clubs are following the expected hours of operations for prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility
• Cleaning all assigned areas of the clubs including creating a priority cleaning list and delegating properly to the employees
• Ensuring clubs is more than ready for monthly clubs inspections and unannounced corporate visits
• Conduct Monthly BER audits to validate performances
• Ensure safety of employees, members and clubs property.
• Follow up and communicate equipment repair in Fitness EMS in a timely manner.
• Manage marketing efforts by ensuring that the Management teams are aware and trained on all marketing promotions.
• Authorize expenditures and refunds.
• Review all payrolls for accuracy and to stay inline with budgeted expectations.
• Track club and employee statistics and reports (weekly, monthly, quarterly & annually).
• Running and evaluating all reports and statistics.
• Manage Club inventory and purchases
• Ensure success in various metrics for each Club, including but not limited to:
• EFT Growth
• BCM%
• Secondary Billing %
• GEK and Merchandise Sales
• NPS Score
• BER Score
• Other tasks as assigned.
• Ensure nightly closing paperwork is correct and sending it to closings email.
• Deposits made weekly should be checked each day to ensure accuracy
• Hours: Monday - Thursday – 9am – 7pm. Friday – 9am – 3pm.
• Other nights and weekend club visits as needed
• Backup support for any Management on Vacation or out for any reason
• This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws

Compensation details: 65000-65000 Yearly Salary

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