Client Operations Manager

Job Description

Job Description

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Client Operations Manager – Outerspace (3PL Fulfillment)

Location: Carlstadt, NJ - Corporate HQ
Job Type: Full-Time/Onsite

About Outerspace
Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class operations with people-focused service and transparent technology to help brands scale with confidence. As we continue to grow, we're looking for a Client Operations Manager who thrives in a fast-paced, data-driven environment and is passionate about building strong, trust-based client partnerships.

About the Role
The Client Operations Manager (COM) serves as the primary operational liaison for a portfolio of DTC brands. You'll ensure day-to-day fulfillment operations run smoothly, SLAs are met, communication stays clear, and that clients feel supported and informed. This role is equal parts relationship management, operational oversight, and analytical problem solving. Perfect for someone who loves eCommerce, logistics, and collaborative cross-functional work.

What You'll Do
Client Relationship & Communication

• Serve as the main point of contact for assigned brands, providing daily support across inbound, outbound, routing, inventory, and kitting workflows.
• Lead weekly performance calls, reporting reviews, forecasting alignment, and launch planning with clients.
• Communicate operational updates, escalations, and risk mitigation plans with clarity and urgency.

Operational Ownership

• Monitor KPIs, SLAs, and volume trends across eComm and wholesale workflows.
• Coordinate with internal teams—Receiving, Outbound, Wholesale Routing, Production/Kitting, and Inventory—to ensure seamless execution.
• Review daily forecasts, order aging, mis-ship trends, and capacity constraints to drive proactive planning.
• Create and maintain brand SOPs, routing guides, special projects, and packaging workflows.

Reporting & Analysis

• Build and present reporting on order trends, SLA adherence, mis-ships, forecast accuracy, and operational throughput.
• Identify operational patterns, areas of improvement, and client-impacting risks.
• Translate data into actionable insights for both clients and internal stakeholders.

Strategic Projects & Peak Season Support

• Support client onboarding, launches, large seasonal drops, and BFCM readiness.
• Participate in cross-functional initiatives to improve processes, reduce errors, and streamline communication.
• Assist with planning and labor alignment during peak season (some weekend support during Q4 may be required).

What Success Looks Like

• Your brands feel informed, supported, and confident in their fulfillment operations.
• Internal teams are aligned on priorities and working smoothly toward shared goals.
• SLA performance, forecasting accuracy, and issue resolution timelines consistently improve.
• You anticipate risks before they become problems and communicate solutions proactively.

What We're Looking For

• 3–5+ years of experience in eCommerce operations, logistics, supply chain, account management, or 3PL client success.
• Strong understanding of DTC fulfillment, routing, inventory workflows, or wholesale distribution.
• Proficiency with Excel/Google Sheets; comfort interpreting and presenting data.
• Experience using WMS platforms (Deposco is a plus, but not required).
• Excellent communication skills with a calm, solution-oriented approach.
• Ability to manage multiple clients, priorities, and escalations simultaneously.
• Comfortable supporting high-volume periods, especially during Q4.

Compensation Range: $75,000 - $85,000 DOE

Benefits:

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching
• and more!