Bilingual Customer Account Specialist
Pay Rate: DoE
Schedule: 8 AM – 4:30 PM (Flexible start time: 8:00, 8:30, or 9:00 AM) Key Responsibilities:
- Process customer orders and enter accurate data into internal systems
- Communicate with customers and vendors via phone, email, and occasionally in person
- Acknowledge and confirm orders, provide shipping timelines, and handle invoice processing
- Address customer inquiries and product/service concerns in a timely and professional manner
- Resolve issues or complaints with a focus on customer satisfaction and operational success
- Maintain detailed and accurate records of all customer interactions and transactions
- High school diploma or GED
- Previous experience in a logistics, warehouse, or 3PL setting is preferred
- Previous experience in order processing and customer service
- Strong customer service and communication skills (both written and verbal)
- Strong problem-solving and analytical abilities.
- Effective follow-up skills to ensure timely completion of tasks.
- Accurate data entry and organizational abilities
- Proficiency in Microsoft Office (especially Excel), email, and general computer use
- Ability to multitask and manage priorities in a fast-paced logistics environment
- Bilingual in English and Spanish is required
We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates. Our Values
• Integrity
• Commitment
• Quality
• Diversity Benefits for eligible employees
• Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan Please visit us at to explore all opportunities. #IND2
#ps
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