Content Strategist

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Content Strategist

What does a successful Content Strategist do at Fiserv?

You will help users succeed, build trust, and scale support. You will support in-product guidance and power AI-driven support experiences, so clarity, structure, and quality directly impact how effectively we can scale support using automation and intelligent search.

You will be someone who sees content as a product in itself—something that should be intentionally designed, measured, and evolved over time.

What you will do:

• Strategically own the knowledgebase that populates the Clover Help site, AI-assisted help experiences, and in-product support.
• Identify and implement opportunities for AI tools to enhance content operations, including classification, tagging, maintenance, and surfacing relevant knowledge across multiple regional languages.
• Consistently bring a user-centered perspective to product decisions and advocate for content as a critical component of the overall user experience.
• Establish clear processes out of ambiguity. This involves building documentation processes from the ground up, creating templates and standards, and implementing effective editorial governance practices.
• Demonstrate fluency in content systems, particularly with headless CMS platforms like Contentful, modeling content for maximum reuse and scalability.

What you will need to have:

• Bachelor’s degree
• 4 years of experience in content strategy, technical writing, or information architecture, preferably in a SaaS or product-led environment.
• Demonstrated ability to define content models, taxonomies, workflows, and governance systems.
• Experience planning and executing content strategies aligned with product goals and customer outcomes.

What would be great to have:

• Proficiency with headless CMS platforms (especially Contentful), and familiarity with structured content and reusable components.
• Deep understanding of information architecture principles and best practices for organizing content in Help Centers or knowledge bases.
• Familiarity with using AI tools to support content strategy, from metadata management and content audits to personalized support experiences and intelligent search.
• Strong communication and facilitation skills, with experience leading content discussions across product, design, and engineering teams.
• Experience with B2B software products or demonstrated empathy with small business owners.
• Experience working with customer service or operations teams.

How you will work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.

Salary Range

$120,000.00 - $198,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.