customer service representative

Intellectt INC
Princeton, NJ

Role : Customer Service Representative (CSR)

Location: Hybrid (Princeton, NJ)

Shift: Mon/Fri WFH, Tue Thurs onsite

Duration: 12-month contract

Experience: 2 3+ years in customer service, order management, or technical/retail support

Key Skills:

EDI (GHX, GFax preferred)

Systems: SAP, Salesforce, Oracle, MS Teams, Zoom

Strong communication (written & verbal)

Troubleshooting & problem-solving

Duties:

Manage orders, returns, recalls, service agreements

Liaise with supply chain, IT, and quality teams

Run reports (BI, Oracle, Salesforce)

Handle escalations, train/mentor BPO reps

Posted 2025-09-16

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