Manager, Project Management Organization (PMO)

Job Description

Job Description

At Bridgeway Benefit Technologies, we're modernizing how professional services are delivered and managed across our client base. We're seeking a Manager, Professional Services PMO to lead a team of project managers responsible for delivering complex client implementations and strategic initiatives with precision, accountability, and excellence. Reporting to the Vice President, Project Management Office (PMO), this leader will be instrumental in strengthening project governance, ensuring process adherence, and fostering a culture of delivery discipline and transparency across the organization. The ideal candidate is a strategic, hands-on leader who excels in coaching project managers, maintaining accountability, and ensuring all projects align with business goals, capacity, and revenue objectives.

This is a remote position, with up to 30% travel for customer and internal meetings. East coast candidates preferred.

Responsibilities :

• Lead and manage a team of project managers, overseeing day-to-day operations, workload balance, and adherence to Bridgeway's PMO governance standards.
• Lead and execute internal projects from planning through delivery, ensuring alignment with organizational priorities, effective cross-functional coordination, and measurable business outcomes.
• Drive governance and accountability across the project lifecycle, ensuring consistent application of methodology, documentation, and communication standards.
• Monitor and control project performance, proactively identifying and mitigating risks, managing escalations, and ensuring timely delivery of quality outcomes.
• Partner cross-functionally with Portfolio Management, Implementation, Product, and Sales to ensure alignment between project delivery, resource capacity, and business objectives.
• Forecast and track revenue recognition, ensuring accuracy and alignment with monthly, quarterly, and annual financial goals.
• Mentor, coach, and develop project managers, providing ongoing training and feedback to strengthen leadership, communication, and stakeholder management skills.
• Serve as the first point of escalation for project or customer issues, providing guidance and direct support to ensure a positive client experience and successful resolution.
• Lead by example in communication and professionalism, modeling how to de-escalate conflicts, manage difficult conversations, and communicate with confidence and clarity.
• Champion PMO maturity, driving continuous improvement in processes, tools, and metrics to enhance consistency, visibility, and efficiency across all projects.
• Facilitate regular team meetings to communicate PMO strategy, track performance, and share best practices.
• Partner with leadership to prioritize initiatives, allocate resources effectively, and ensure the PMO supports organizational growth and strategic direction.

Requirements :

• 5+ years of experience leading project management professionals within a technology, SaaS, or professional services environment.
• PMP certification (Project Management Professional) strongly preferred
• Proven success in building and managing high-performing teams that deliver measurable business results.
• Demonstrated ability to enforce project governance and delivery standards in a matrixed or cross-functional environment.
• Strong financial and operational acumen, with experience managing revenue forecasting and capacity planning.
• Excellent communication, leadership, and interpersonal skills, with the ability to influence at all levels of the organization.
• Proficiency in project management tools such as Clarizen, Smartsheet, or Microsoft Project, and in creating executive-level reports or dashboards.
• Bachelor's degree required.

Basys is an Equal Opportunity Employer.