Dispensary Inventory Specialist

At Canna Remedies (CR), we are passionate about empowering consumers to have their best cannabis experience. In order to accomplish this mission, we invest in our team members to create a network of experts in every aspect of cannabis. Canna Remedies is dedicated to providing a supportive and inclusive work environment to enhance the quality, diversity, and stability of its workforce.

Job Summary:

Canna Remedies Inventory Specialists are organized and detail oriented; focusing on managing and maintaining in store and online inventory. The inventory specialist plays a crucial role in ensuring CR's adherence and compliance to inventory policies and regulatory requirements. These individuals are trustworthy with outstanding record-keeping and problem-solving skills, as well as the ability to interpret and analyze data.

In addition to order fulfillment, the Inventory Specialist assists with vault organization, shrink control, receiving, inventory counts and reconciliation, E-Commerce maintenance, and ensuring back of house efficiencies. The Inventory Specialist will also assist the dispensary team with any and all additional tasks as deemed appropriate and within a practical scope.

Responsibilities:

Inventory Accuracy and Efficiency

• Maintain precise and timely record-keeping of inventory transactions across all inventory management and tracking systems
• Identify, report and assist in the resolution of inventory issues. Confer with management to implement plans and recommendations for resolution
• Conduct cycle-counting and full physical counts, report results, and escalate any issues to management in a timely manner
• Monitor stock levels of cannabis and cannabis related items and identify trends and areas for improvement, sharing relevant information with the management team
• Provide inventory analysis and audits to identify slow-moving and expiring inventory

Inventory Management and Security

• Maintain a clean, organized, and safe environment in the company's secure storage areas, workroom, and other areas of inventory use
• Restrict access to the cannabis storage areas as set forth in the inventory SOPs and security protocols
• Prepare the workroom at the start of each day, replenish low stock items, and ensure the proper electronic reflection of all inventory
• Ensure safe storage of all cannabis products at the close of each business day.
• Receive and process cannabis deliveries, confirming accuracy, ensuring state-compliant labeling and complete accompanying documentation
• Oversee returned inventory, quarantine and disposal process as needed in coordination with management and security
• Maintain compliance with NJ CRC Adult Use Cannabis rules and regulations

Customer Order Fulfillment

• Ensure accurate fulfillment of customer orders and assembling customer orders for pick-up, in-store, or curbside
• Provide guidance to retail employees as necessary regarding best inventory practices to ensure accuracy at the POS and to prevent discrepancies
• Interact with customers via phone, email, and live chat to fulfill orders, answer inquiries, and resolve issues
• Receive and process customer orders accurately and efficiently, ensuring all order details are entered correctly into the system
• Handle and resolve product issues, discrepancies, and order-related issues promptly and effectively

Collaboration and Communication

• Work closely with the retail team to ensure seamless communication and efficient order fulfillment processes
• Assist the retail team with sales transactions in store and for curbside pick up as needed
• Communicates inventory action items to dispensary and inventory management teams to maintain current inventory on hand
• Collaborate with internal teams to manage inventory and shipping logistics, ensuring timely and accurate delivery
• Monitor order status and tracking information to proactively address potential delays or issues
• Assist in the training of new and current staff members as delegated
• Participate in CR staff trainings and meetings, providing support when needed

Product Knowledge and Systems Management

• Develop an understanding of the products being sold to accurately create and represent products within the inventory system and on the E-Commerce platform
• Accurately process paperwork and digitally accept deliveries using all required inventory and tracking systems in accordance with policies and procedures.
• Create and maintain products within the inventory and E-Commerce systems
• Maintain a basic knowledge of cannabis and cannabis use in NJ

Education & Experience:

• High school diploma or equivalent required
• Associate's or Bachelor's degree is desirable
• Previous experience in inventory, order processing, or e-commerce roles preferred
• Previous experience in cannabis preferred
• Knowledge of Microsoft Excel software and/or Google Sheets (i.e. formulas and tools) required

Qualifications:

• Candidates must be at least 21 years of age
• Excellent computer proficiency and operating office equipment (i.e. printers, copiers, telephone systems)
• Basic Math required for inventory, projections, and counts
• Ability to work independently and as a team with people of diverse backgrounds
• High level of attention to detail
• Ability to work in a fast-paced and regulated environment.
• Excellent organizational, strong problem-solving, and time management skills
• Ability to learn and retain detailed product knowledge and operational steps
• Knowledge of cannabis is favorable
• Ability to work with and maintain confidential information
• Availability to work nights, weekends, and/or holidays

Job Types: Full-time, Part-time

Expected hours: 25 - 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person