Customer Service Expert

:

Attention: Customer Service Experts Family Owned Business That Cares About There Employees. Come be part of a growing team that values work/life balance!

"Here We Grow Again!"

We're looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) who want a chance to prove themselves in a company that recognizes hard work and achievement and DOESN'T TREAT EMPLOYEES LIKE A NUMBER.

Do you want any of these?

• Make more money: we pay more than most
• Paid training
• Paid holidays, wellness days, and even your birthday is a paid day off
• Incentive programs ($$$ recognition for your growth and hard work)
• Amazing 401(k)
• Profit-Sharing Program
• Benefits, including Medical/Dental and Vision
• Quarterly team events. (paintball, topgolf, bowling)
• Paid uniforms
• A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
• and all the popcorn you can eat!

We have built the strongest team and culture you've ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we're constantly expanding so we've created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

Who Are We? We're Dwyer Services . Family owned(2 brothers) and very active in the community. Over the years we built, expanded, and grew. We are on a mission to DOMINATE the New Jersey market. You should see the plan we have for growth. (There's a reason we've never had a down year, never laid anyone off, and never had to tighten our belt).

Are You A Fit?

Here are the qualities we're looking for in our perfect candidate:

• You work hard

• You work hard

• You love working with a team

• You're tech savvy

• You love to serve others

• You love to challenge yourself and you want to learn, and even be cross-trained

• You understand the importance of serving others (your team members and our customers)

• You understand and are willing to follow our core values:

Safety First For Our Family and Theirs - Think Twice, Act Once

Delivering the Highest Level of Service - Exceeding Every Customer's Expectations

Demonstrate Highest Level of Integrity - Doing the Right Thing Even When No One is Watching

Great Place to Work - All for One and One for All

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

*** We hire veterans!

Customer Service Representative:

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving customer service issues.

Responsibilities:

• Help build relationships with new and existing customer base
• Work with dispatcher and sales lead to book leads
• Provide information about the products and services
• Work with team to fill defcon board on a daily/weekly basis
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Job Duties:

Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently - everyone pitches in because it's ultimately about serving the customer.

Develop your expertise: As a customer service expert you will be responsible for developing, implementing, and promote our company and its products and services. This role plays a major role in enhancing brand awareness and building long lasting relationships

Job Requirements:

You love to learn: You have a high school diploma or equivalent. Most importantly, you have a drive to learn more because you know that it serves everyone - from the customer to the team to yourself. You're even willing to be cross-trained in other areas.

You're a tech-savvy people-person: You love the puzzle and adventure of understanding and completing the technical challenges you're posed with every day. At the same time, you're comfortable talking to a client professionally.

You're ready to work: must research, stay ahead of, and to a degree… predict daily and weekly trends. The ideal candidate will be able to easily adapt to industry and client changes in order to prove success for the campaign.

You're a professional: leading projects from ideation through to completion, most often managing several moving project parts simultaneously.

Now Is Your Time

To get started, click the “Apply” button now and send us your resume.