Inside Sales Rep/ Customer Service

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Inside Sales Representative / Customer Service

Build Relationships. Become a Trusted Resource. Grow With Us.

For 95 years, our family-owned business has built a reputation for expertise, reliability, and exceptional customer service. Now in our fourth generation of family leadership, we're continuing to grow our brand and are looking for an Inside Sales Representative / Customer Service professional to join our team.

This isn't a typical inside sales position filled with cold calls and one-time transactions. You'll work with many of the same customers every day, building long-term relationships with lumber yards and building supply dealers, who rely on your knowledge and service. Over time, you'll become a trusted resource and respected expert in our specialty building materials.

If you enjoy helping customers, solving problems, and developing lasting business relationships, we'd love to hear from you.

What You'll Do

• Build and maintain strong relationships with an established base of wholesale customers
• Process orders, provide pricing and quotations, and ensure accurate order entry
• Handle incoming customer calls and emails with professionalism and urgency
• Become knowledgeable about our products and industry to provide expert guidance and recommendations
• Investigate customer concerns, order issues, and product questions to find effective solutions
• Collaborate with our Outside Sales Team, Operations, and Warehouse departments to ensure exceptional customer experiences
• Identify opportunities to grow existing accounts through cross-selling, upselling, and promotional programs
• Deliver a level of service that keeps customers returning year after year

What Makes This Opportunity Different

• No cold calling
• Established customer base with long-term relationships
• Opportunity to become a recognized expert in specialty building materials
• A growth ladder for our specialty products with bonuses involved.
• Fourth-generation leadership committed to long-term growth and employee success
• Stable company with a strong reputation and loyal customer base
• Collaborative team environment where your contributions matter
• A growing company

What We're Looking For

• Previous customer service, inside sales, account management, or call center experience
• Building materials, lumber, construction, or related industry knowledge strongly preferred
• Strong communication skills and a professional phone presence
• Excellent organizational and multitasking abilities
• Solid computer skills including Microsoft Office (Word, Excel, Outlook)
• Basic math skills for pricing and quoting
• Ability to learn technical product information and communicate it confidently
• Strong problem-solving skills and a commitment to customer satisfaction
• Logistics or supply chain experience is a plus
• Bilingual skills are a plus

Schedule

Monday through Friday
7:30 AM 4:30 PM

Benefits

• Medical, Dental, FSA, Group Term Life, and AD&D coverage
• 401(k) with company match
• Paid holidays and paid time off
• On-site gym
• Newly renovated caf with complimentary coffee
• Safe, secure parking
• Clean, organized offices and warehouse facilities
• Special company events, - Ice cream truck, parties, recognition for years of service.
• Salary: $25 - $32 an hour
• Growth skills ladder with bonus

If you're looking for more than just another customer service joband want to build lasting relationships while growing with a respected industry leaderwe encourage you to apply.

Visit mrslumber.com to learn more