Pickleball Coordinator / Assistant Manager

SPORTIME owns and operates 17 tennis, pickleball, sports, camp and fitness clubs across NYS, including sites across Long Island, in Westchester, Manhattan and the Capital Region and New Jersey. Several of these locations currently feature both dedicated and/or “blended” pickleball courts, and offer court-time, instruction and related programs. SPORTIME is in the active process of creating and scaling its new pickleball division, the purpose of which is to own or lease, and operate, dedicated indoor and outdoor pickleball sites in our current markets and in others nea

JOB SUMMARY
T he P ickl e b all C o o r d i n a t o r / A s si s t ant M a n a g e r s u p p o r t s t he Ge n eral M a n a g e r / Pick l eball Di r e c t or in t h e o verall m ana g e m e n t a n d d a i l y op era t io n s o f t h e p i c k l eball p r o gr a m a t S po r t ime P i c k le b all Wa y n e . T his p o s i t i o n f o c us e s p r o v i d ing o v e ra l l a d mi n i s t r a t i v e su p p o r t as w ell as o v e r s e eing a n d s e c u r i n g s e a s o n a l c o urt r e s er v a t io n s , a s s is t ing w i t h w e ekly t o urnamen t s a n d e v en t s, a n d p r o v i ding l ea d e r s h ip a n d su p p o r t t o f ront d e sk s t a f f. T he ide a l can d ida t e is h i g hly o r g ani z e d , cus t omer - f o c u se d , a n d p a s si o na t e a b o u t deli v e ri n g an e x c e p tio n a l m e m b e r exp e r i e n ce. H a v i n g some le v e l o f p i ckl e b all p l a y i n g e x p e r i e n c e is p r e f e r red b ut n o t r e q ui r e d .

RESPONSIBILITIES
● M a n a g e , p r o m o t e , and gr ow t he s ea s on a l c o u r t r e s e r v a t io n s , ens u r i n g a c c u r a t e s c h e du l i n g, m e m b e r c om m u nic a t i o n, and b il l in g .
● A s s ist in p l a nn i n g, o r g an i z in g , a n d le a d ing w ee k l y t o urn a m e n t s and s p e c ial e v en t s.
● S up port t h e G e n e r al M a n a g e r w i t h pro v idi n g t he f r o nt desk s t a f f w i t h gu i d a n ce a n d a s s i s t a n c e.
● Han d le p ickle b al l - r e l a t ed i n q u i ri e s b y ph one, e m a il, and in p e r s on .
● P er f o r m ad d i t i o nal a d mi n i s t r a t i v e d u t i e s as req u e s t ed by t he P i c k l e b a ll Di r e c t or a n d/ o r
Ge n e ral M a n a g e r.

S t a f f L e a d e r s h i p a n d C o o r d ina t i o n
● S er v e as a l e a d er a n d p o i n t of co n t a ct f o r f ro n t d e s k s t a ff , e n s u r i n g c l e ar c o m m u n i ca t ion b e t w e en d e p a r t men t s.
● A s s ist w i t h sc h e d uli n g, t rai n i ng , a n d s up p o r t f or f r on t desk a n d p i c kl e b all s t a f f as di r e c t ed b y t he P i c k l e b a ll D i r e c t o r .
● P r o mo t e t ea m w o r k , pro f e s si o nal i s m , a n d e x c ep t i o nal s e rvice t hro u g h o u t t he f a cili t y .

C u s t o m e r S e rvice
● P r o vi d e a c cu r a t e i n f o r m a t i o n t o m e m b e rs a n d g u e s t s r e g a r d i n g p i c kle b a ll p r og r am s , p r icin g , a n d r e s e r v a t io n s .
● Re s o l v e cus t o m e r in q u i r i e s a n d i ssu e s i n a t i m e l y a n d p r o f e s s io n a l ma nn er.
● M a i n t a in a s t r o ng pr e se n c e on s i t e t o e n s ur e a po si t ive p l a y e r a n d g u e s t e x p e ri e n c e .

S al e s a n d P r og ram A s s i s t a n c e
● A s s ist in p rom o t i n g all p i c kl e b a l l p r o g r ams, t o u r n a men t s , a n d s e aso n al o ppo rt u ni t i es.
● P r o vi d e pro gr a m r e c o m m e n da t io n s a n d a s s i s t m e m b e rs w i t h re g i s t r a t i o n s .
● S up port m a r k e t i n g e f f o r t s f or u pc o ming p ro g ra m s and e v e n t s .
Pro Sh o p and Facil i t y S u pp o rt
● A s s ist w i t h p ic k le b a ll - rel a t ed p r o s ho p in q uir i e s a n d s al e s .
● Help mai n t a in a c l e an, or g a n i z e d , a n d p r o f essi o nal pro sh o p a r ea.

QUALIFICATIONS
● S t ro n g o r g a n i z a t io n al a n d m ul t i t a s k i n g s kil l s .
● E x c e lle n t co m m u ni c a t ion a n d c u s t o m e r s e r v ice a b il i t ies.
● E x p erie n ce w i t h s c h ed u l i n g , c o ordina t io n , o r a d m i n i s t r a t i v e su p p o r t .
● L e ade r s h ip ex p e r i e n c e p r e f e r r e d , p a r t icul a r l y in a c l u b o r s p orts s e tt in g .
● P r o fi c i e n c y in s c h e d uling a n d m e m b e r ma n a g em e nt s o f t w a r e.
● A b i l i t y to w o r k i n d e p en d e n t ly a n d c o l l a bo r a t i v e l y w i t hin a t e am e n vir o n m e n t.
● P ic k l e b a l l p layi n g ex p e ri e n c e is p r e f e r r e d b u t n ot r e q uir e d .

SALARY RANGE: $65,000 per year + ability to earn additional compensation with specific on-court responsibilities

SCHEDULE: Full-time, weeknights and weekend availability

BENEFITS:

Member benefits - Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.

Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.

401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.