Operations Manager

Job Description

Job Description

The Operations Manager is responsible for overseeing and optimizing the full lifecycle of order processing and fulfillment. This role ensures operational excellence through effective cross-functional collaboration, process management, and data integrity. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment with many moving parts.

Responsibilities:

• Oversee daily operations related to the sales process and product fulfillment
• Coordinate order intake and ensure timely product fulfillment in collaboration with warehouse and operations teams.
• Oversee EDI processes to ensure seamless integration with sales and fulfillment.
• Manage product routing to guarantee timely deliveries.
• Collaborate with warehouse teams and product operations to enhance order processing and shipping efficiency.
• Ensure accurate and timely provision of SKU data to major accounts.
• Manage FlexPLM and ISUs to streamline product information management.
• Ensure orders adhere to vendor requirements by managing correct tag and carton label specifications.
• Serve as the primary point of contact for wholesale operations inquiries, ensuring clear communication with internal and external stakeholders.
• Partner with cross-functional teams (Sales, Product Development, Customer Experience) to support new product launches and seasonal order fulfillment strategies.
• Ensure compliance with customer routing guides and vendor compliance standards to avoid chargebacks and enforce SOPs for receiving, binning, packing, quality control, etc.
• Maintain inventory levels of warehouse supplies.
• Administrative support to the Operations & Product Development teams

Qualifications:

• 3+ years of experience in operations, logistics, or supply chain management.
• Bachelor's degree in Business, Operations Management, Supply Chain, or related field preferred.
• Strong knowledge of EDI systems and order management platforms.
• Experience with FlexPLM or similar product lifecycle management tools.
• Detail-oriented with excellent organizational and analytical skills.
• Strong communication and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Excel, Google Workspace, and inventory/order management software.
• Ability to commute to Mountainside, NJ, 5 days per week.