Administrative Assistance

Job Description

Job Description

Liberty Elevator Corporation is seeking a professional and highly organized Administrative Assistant to join our team. This role requires managing a high volume of incoming calls across multiple phone lines, while playing a crucial role in maintaining customer satisfaction, resolving inquiries, and directing calls efficiently.

This position will be situated at the newly renovated headquarters of Liberty Elevator Corporation, located at 63 East 24th Street in Paterson, New Jersey, but will be engaging with clients throughout NYC & NJ.

Key Administrative Responsibilities:

Telephone and Front Desk Support:

• Answer and route a high volume of incoming calls on a multi-line phone system with professionalism and efficiency.
• Screen calls, take accurate messages, and ensure timely follow-up.
• Handle customer inquiries, complaints, and requests with a problem-solving mindset.
• Collaborate with team members to ensure seamless communication and workflow
• Greet and assist visitors in a courteous and professional manner

Administrative Tasks

• Provide general administrative and clerical support.
• Input trouble call data in system and maintain accuracy in tracking logs

Communication and Coordination

• Serve as the first point of contact for internal and external inquiries.
• Liaise with different departments to relay messages and follow up on action items.

Requirements

• Previous experience in an administrative or receptionist role handling high call volumes and multi-line phone systems.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor and customer service-oriented attitude.
• Ability to work in a fast-paced environment and manage multiple priorities.

The Liberty Elevator Family

As one of the top elevator companies in New Jersey, New York, Pennsylvania and Florida, Liberty Elevator understands that our customers have unique needs, and we offer our clients flexibility and the freedom to choose.

Liberty Elevator Corporation has been recognized as the Best Family-Owned Business in the elevator industry by Elevator World publications, as voted by customers and peers in both 2018 & again in 2021. Douglas J. Muttart, President, reflected on his family's long-standing reputation in the industry: " Liberty has sustained and grown despite uncertain economic times. This is due in part to the strong foundation we have built at Liberty and our dedicated team of employees. The Liberty crew shares the same ideals and work ethic as those embodied by my grandfather who founded this company over 60 years ago. The commitment to quality and customer service has helped Liberty Elevator to sustain its focus through three generations."

Liberty Elevator Corporation offers competitive wages, benefits, an amazing working environment and the opportunity to be part of the "Best Family-Owned Business" in the elevator industry.

Please complete the online application & submit your resume to be considered.

Liberty Elevator Corporation has been Family-Owned & independently operated since 1960. Now providing New York, New Jersey, Philadelphia & South Florida with certified union elevator mechanics to perform maintenance, modernizations & new elevator construction in the commercial real estate market.

Company Description

Liberty Elevator Corporation has been Family-Owned & independently operated since 1960. Now providing New York, New Jersey, Philadelphia & South Florida with certified union elevator mechanics to perform maintenance, modernizations & new elevator construction in the commercial real estate market.