IT Project Support Technician
- Job Title: IT Project Support Technician
- Client: Confidential (Japanese IT Company)
- Working Location: NYC / NJ / CT
- Working Style: Hybrid
- Employment Type: Full-time
- Salary: $70,000 annually
- Benefits: Full Benefits (Medical Insurance, 401(k), PTO)
- Visa Support: Not Available
- Working Hours: Monday – Friday, 9:00 AM – 5:00 PM
- Language: English
- Start Date: August 10, 2026
IT Asset Management
- Perform IT asset inventory, audits, and disposal at client offices and data centers.
- Coordinate IT asset management projects with clients, vendors, and internal teams.
- Prepare and maintain IT asset management reports.
- Update asset management systems such as ServiceNow and DCTrack.
- Perform network cable patching and connectivity support.
- Validate user desktop equipment and troubleshoot hardware/software issues.
- Trace, label, and organize network cabling within IDF rooms.
- Perform rack-and-stack installation of IT equipment.
- Assist with various infrastructure deployment and migration projects.
- Prepare client billing documentation.
- Create monthly service reports.
- Coordinate project resources and scheduling.
- Provide administrative support to the sales and project teams.
- Strong organizational and communication skills.
- A hands-on approach to IT infrastructure and field support.
- The ability to manage multiple tasks and priorities.
- Excellent customer service and problem-solving abilities.
- Flexibility to travel locally and support projects at client sites.
- A team-oriented mindset with a willingness to learn.
- 1–3+ years of experience as a Field Technician, IT Support Technician, or similar technical support role.
- Experience with IT hardware installation, maintenance, and troubleshooting.
- Familiarity with mobile devices, service software, and standard computer applications.
- Experience with IT asset management is highly preferred.
- Basic understanding of networking, cabling, and data center environments.
- Ability to accurately document service activities and technical reports.
- Valid U.S. driver's license with a clean driving record.
- Willingness to travel locally/regionally and work flexible hours when needed.
- Ability to work in customer sites, data centers, and other technical environments.
- Ability to lift up to 50 lbs and perform physical tasks such as standing, climbing, kneeling, and reaching for extended periods.
- Must be legally authorized to work in the United States without current or future visa sponsorship.
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