Program Manager

Contract Program Manager

The Contract Program Manager will be on-site during normal duty hours at the Security Operations Center (SOC). Normal duty hours are 0800 to 1630 Monday through Friday, except holidays, or other times as agreed upon by the COR. The Contract Program Manager will meet with COR/ACOR at a mutually agreed upon time and day each week and additional days as needed for briefings. It is expected and required that the Contract Program Manager be available for other meetings and at other than normal duty hours should emergencies or unanticipated events demand. After normal work hours or on weekends or holidays, Contract Program Manager or the alternate(s) must be available within two (2) hours and provide CO and COR with respective contact telephone and/or cell phone numbers and an email address. This position is contingent upon contract award.

Responsibilities:

• Oversee the daily performance of the Contract Guard Services Contract in support of the Department of Transportation.
• Exercise full authority on all contract matters related to technical, cost, and schedule performance.
• Lead, supervise, and coordinate a team of professional armed security officers responsible for physical security and emergency preparedness.
• Ensure compliance with all applicable federal regulations, contract requirements, and agency policies.
• Monitor and enforce quality assurance measures to meet contract deliverables and performance standards.
• Serve as the primary liaison with government representatives, maintaining open, effective communication and resolving issues promptly.
• Provide leadership in planning, resource allocation, and personnel management to maintain operational effectiveness.
• Adapt to evolving mission requirements and support incident response and emergency coordination efforts.
• Ensure all personnel under the contract are trained, qualified, and properly equipped to perform assigned duties.
• Represent the contract team in meetings, inspections, and correspondence with the Government.
• Maintain a high level of professionalism and ensure consistent and reliable contract execution in a high-profile federal environment.
• Manage all required services under the contract and plan/schedule work and training requirements.
• Communicate regularly with the Government and Contracting Officer's Representative (COR).
• Monitor the performance of Supervisors and ensure personnel are fully informed and trained in all aspects of their roles.
• Prepare detailed reports, maintain accurate records, and ensure compliance with the Quality Control Plan.
• Conduct Quality Control Inspections across all shifts, separate from standard QC activities.
• Maintain frequent liaison with the COR and attend required performance and security meetings.
• Other duties as assigned

Qualifications:

• A minimum of five (5) years, within the past 10 years, as a law enforcement officer with at least 2 of those years as a supervisor of at least 20 officers, or equivalent leadership experience within local/state/federal/military law enforcement unit. Specialized experience must include:
• Supervisory experience in law enforcement, military, or security operations.
• Direct involvement in project development and implementation, from initial inspection to full deployment.
• Proven expertise in managing and controlling budgets and resources using complex reporting mechanisms.
• Demonstrated ability to manage multi-task contracts or subcontracts of varying types and complexity.
• A bachelor's degree or higher in a related field from an accredited college or university as described in the Statement of Work (SOW).
• Ability to obtain Secret Clearance
• Full authority to act on behalf of the company on all matters relating to the performance of the contract.
• Ability to receive and respond to official notices, deductions, inspection reports, and correspondence from the Government.
• Experience implementing and overseeing a comprehensive Quality Control Plan to ensure full compliance with all contract requirements.

Knowledge, Skills and Abilities:

• Skill in operating a personal computer and standard office equipment.
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database, (MSWord, Excel, Access, PowerPoint), and Outlook
• Must write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information