Global Customer Experience Analyst
- Responsible for day-to-day monitoring, corrections and releasing of all purchase orders submitted via EDI and GFAX (fax orders converted to electronic transmission) in a timely manner to meet customer expectations.
- Communicate specific customer master updates and changes to Commercial Operations, as needed to support EDI efficiency.
- Service our EDI customers by providing relevant key customer information, as requested and needed.
- Assist with maintaining an accurate and current EDI Product Catalog, adding new product releases, as well as, removing discontinued items.
- Responsible for assisting with the creation of accurate EDI rules used to support order efficiency.
- Participate in group sessions to brainstorm methods to enhance EDI service levels
- Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support.
- Responsibilities include manually allocating customer purchase orders and managing customer collections on a weekly, bi-monthly and monthly basis.
- Address customer complaints or concerns, ensuring proper investigation and resolution.
- Ability to understand and answer complex questions as it pertains to International Trade Compliance.
- Provide data and reporting support to the Customer Experience Manager and other internal stakeholders.
- Offer innovative ideas to improve the customer experience and streamline internal processes.
- Excellent interpersonal and communication skills, both oral and written.
- Sharp attention to detail and ability to multitask.
- Customer-focused and collaborative team player.
- Self-motivated and adaptable to changing priorities.
- Proactive in identifying opportunities to improve service and processes.
- Bachelor's level degree, or equivalent professional work experience (medical device or healthcare industry experience is a plus).
- At least 5 years of EDI experience within the GHX platform.
- Proficient in Microsoft Office; ERP system experience strongly preferred.
- Strong communication, organizational, and problem-solving skills.
- Ability to work independently and thrive in a fast-paced environment
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