Senior Orthodontics Coordinator

Job Title: Senior Orthodontics Coordinator
Department: Operations
Reports to: Manager of Operations – Orthodontics Department
Direct Reports: None
FLSA Status: Non-Exempt

Company Overview

ProSmile is the fastest growing dental organization on the East Coast and Midwest. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients, as well as competitive pay and, where applicable, a benefits package that includes medical, dental, vision, 401(k), training, and career growth opportunities

Position Summary
We are seeking a highly motivated and hands-on Senior Orthodontics Coordinator to oversee the orthodontic at offices within the region. This role is pivotal in driving performance results through leadership, coaching, and partnership with Office Managers, Assistant Office Managers, and clinical providers. The Senior Orthodontics Coordinator will be accountable for office orthodontic performance and culture, while fostering collaboration and alignment across the organization.
Duties & Responsibilities

• Provide strategic oversight into orthodontic operations across multiple offices, ensuring consistent execution of the Orthodontic Department’s standards and practice.
• Actively manage and coordinate provider days for orthodontists, ensuring schedules are optimized, productive, and aligned with patient demand and production goals.
• Drive regional orthodontic performance through ownership of key performance indicators (KPIs), including Net Production, Net Collection, and New Orthodontic starts.
• Ensure strong orthodontic collection systems and follow-through across all offices.
• Manage orthodontic supply and equipment inventory based on demand.
• Lead, mentor, and develop Office Managers, Assistant Office Managers, and/or coordinators, building strong leadership capability specific to orthodontics specialty.
• Ensure efficient staffing models and scheduling for orthodontic RDAs to maximize provider productivity and patient access.
• Partner with Manager of Orthodontics program and Regional Leadership Team to align orthodontic strategy with orthodontic objectives.
• Maintain a consistent presence through regular office visits (daily travel, one office per day expected).
• Foster a positive, high- performance culture rooted in teamwork, respect, and patient-first values.
• Performs miscellaneous job-related duties as assigned.

Qualifications & Other Requirements

• Minimum of 2–4 years of multi-site leadership experience with a strong background in orthodontics.
• Proven track record of driving performance, and developing high-performing teams.
• Strong leadership presence with the ability to coach, influence, and inspire across diverse teams.
• Experience using performance data to drive decision-making and operational improvement.
• Dental/healthcare industry experience preferred; retail or service-based multi-unit leadership also considered.
• Excellent communication, problem-solving, and relationship-building skills.
• Valid driver’s license and ability to travel daily within assigned offices (no overnight travel required).
• High School diploma or GED required.

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. ProSmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.