Retail Property Manager

Retail Property Manager

Overview

City: Hamilton

State: NJ

Country: United States of America

Department: Operations

Travel Percentage: 80% (Local - All of NJ/Eastern PA) - Remote

Reports To: Chief Operating Officer

Employment Status: Exempt, Full Time - Salary & Bonuses

Job Summary:

The Retail Property Manager oversees the daily operations, maintenance, and profitability of our retail gasoline stations & ancillary business properties. This role involves managing staff & tenants, ensuring regulatory compliance, maintaining high customer service standards, and optimizing revenue & profitability. The manager also coordinates property maintenance, negotiates vendor contracts, and implements marketing strategies to drive growth. Work in conjunction with Director, Retail Operations and COO to execute results at a high-level within the Hough gasoline portfolio. The ideal candidate will proactively manage tenant relationships, site condition, and lease performance, while supporting strategic real estate and operational goals.

Principal Duties:

• Portfolio Oversight:

Manage and regularly inspect a portfolio of company-owned properties including gas stations, convenience stores, repair bays, and car washes.

Recruit & train retail tenants to operate our retail gas stations, repair bay, and/or convenience stores. Finding and replacing tenants to avoid empty properties, is a critical component of this role.

• Tenant Relations:

Serve as primary point of contact for tenants and commission agents; enforce lease terms; resolve conflicts and ensure satisfaction while protecting company interests.

• Lease Management:

Track lease expirations, rent escalations, renewals, and compliance; support negotiations on renewals or new agreements in coordination with COO & CAO.

• Maintenance Coordination:

Oversee preventative and emergency maintenance; coordinate with contractors and vendors for repairs, capital improvements, and environmental compliance along with Director, Retail Operations.

Ensure all equipment, such as fuel dispensers and POS systems, are operational and well-maintained.

Coordinate regular maintenance and repair services with vendors and contractors as well as monitor retail site Mystery Shop scores.

Monitor compliance with environmental standards, including underground storage tanks (UST), spill prevention, and testing.

• Financial Performance:

Monitor rent collections, property-level profitability, and utility expenses; recommend operational or cost-saving improvements with COO.

Manage retail tenants regarding on-time deliverables such as rent, paperwork, and deposits.

Support the billing team by assisting with pricing, credit, and invoicing set-up and following up on any questions or issues.

• Compliance & Risk:

Ensure adherence to local, state, and federal regulations, including fuel storage, safety, environmental laws, and ADA compliance.

• Reporting:

Maintain accurate records of site conditions, inspections, tenant communications, and lease data; generate property performance reports.

Create, document, and update SOPs for your job function.

• Customer Experience:

Maintain high standards of cleanliness, safety, and customer service at all properties.

Handle customer complaints and resolve issues promptly.

Implement promotional activities to attract customers and drive sales.

Be proactive throughout the organization and resolve issues before they may arise.

• Capital Planning:

Assist with budgeting and planning for capital projects including conversions, upgrades, and remodels.

Essential Functions:

· Must be a self-starter and self-motivator.

· Analyze information and effectively propose solutions.

· Highly developed analytical skills, the ability to manage multiple activities & deliverables, and strong attention to detail.

· High degree of professionalism and confidentiality.

· Handle multiple priorities simultaneously.

· Work collaboratively with cross-functional teams. Teamwork is a must in this role.

· Strong knowledge of lease structures, property operations, and tenant coordination.

· Understanding of fuel station infrastructure, environmental compliance, and vendor management is a plus, but not a requirement .

· Excellent communication (orally & writing), negotiation, and organizational skills, especially with various dialects.

· Ability to travel regularly to site locations (valid driver's license required). Flexibility to travel between multiple properties as needed.

· Ability to work weekends, holidays, and on-call for emergencies.

· 2+ years of experience in retail property management, gas station operations, or a similar role.

· We're looking for someone who:

• Takes Extreme Ownership over site performance and tenant success.
• Is Relentless in the Pursuit of Results , managing every property with a sense of urgency.
• Approaches problems with a Solutions Mindset , not just identifying issues but proposing actionable fixes.
• Is Driven to Grow , both personally and in terms of asset performance

Job Types: Full-time, Bonuses

Education: Bachelor's Degree preferred, but not required

Compensation: $65K plus bonuses, car allowance, & full benefits, including vacation, sick & personal days, health & dental insurance, 401(k) Profit Sharing Plan and 3% of comp match, Summer Friday's

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: On the road