Business Analyst
- Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
- Decide delivery account structure for all accounts under the vertical
- Responsible for the overall delivery of the vertical
- Ensure smooth operations delivery and in alignment with agreed targets
- Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
- Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
- Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
- Drive change management with agility basis business needs
- Proven record of initiating, establishing & delivering large programs in FPP / T&M model
- Ensure vertical operating metrics are in line with target
- Excellent People Management skills with strong ability to lead & mentor the team
- Cascade vertical level goals to practice and account delivery teams
- Manage performance, rewards, careers and appraisals for teams
- Monitor overall vertical employee performance
- Own operating plans and identify overall resourcing and project staffing requirements along with RMG
- Bench management
- Periodically review overall people operating plan and utilization
- Identify capability gaps and build capability for around program management, project management
- Identify and sign off training needs (internal/external) basis requirement
- Identify training opportunities for enhanced productivity basis industry practices
- Publish white-paper/articles
- Vertical P&L
- Revenue
- Gross Margin & Net contribution margin
- All aligned direct vertical costs
- EE and Change Requests target achievement and cross sell
- CSAT/Customer feedback/NPS Process
- Vertical utilization (Project utilizations)
- Cost per employee, sub-contracting costs
- Attrition rate for accounts in Vertical
- Quality of Delivery (SLAs, KPIs)
- Organizational pyramid
- Job rotation of resources
- VBU Attrition , high performer attrition
- VBU ESAT
- Diversity in L1 & L2 roles
- % of L1 and L2 positions successors identified
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