Customer Service Representative
Job Description
Job Description
We are looking for a motivated Customer Service Representative to join our team in Camden, New Jersey. This role is a long-term contract position that requires excellent communication skills and a detail-oriented mindset. You will play a crucial role in providing exceptional support to clients while ensuring compliance with program requirements.
Responsibilities:
• Handle inbound and outbound calls, addressing customer inquiries and resolving issues effectively.
• Perform accurate data entry tasks to maintain records and ensure compliance with program requirements.
• Assist with gathering documents and verifications, preparing files for third-party audits.
• Support the timely processing and submission of certification files to meet deadlines and ensure accuracy.
• Monitor and update internal tracking systems to maintain up-to-date information.
• Collaborate with supervisors and team members to communicate work progress, challenges, and potential solutions.
• Ensure compliance with agency reporting requirements by preparing and submitting necessary documentation.
• Utilize Office tools, including Outlook, Word, and Excel, to manage daily tasks efficiently.
• Contribute to improving workflows and processes to enhance service delivery and operational efficiency.
• Previous experience in customer service, preferably in a call center setting
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills and attention to detail for accurate data entry and documentation.
• Ability to handle inbound and outbound calls effectively, providing excellent customer support.
• Excellent communication skills, both verbal and written, to interact with clients and team members.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills to address customer concerns and support operational needs.
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