Customer Care Ambassador

Job Description

Job Description

We may be a car dealership but this won't be like any typical dealership work experience around. We're looking for high energy, fun, friendly and professional individuals to join our team. Don't worry ... this isn't a sales position. This is a salaried role with awesome benefits, like flexible hours, mentor training and professional development. Our award-winning company serves Essex, Union and Morris counties and offers great pay, benefits and an excellent place to work.

Job Summary:

The Customer Care Ambassador (CCA) reports directly to the General Manager and is part of a team of individuals whose primary responsibility includes ensuring 100% satisfaction of the Dealership’s customers. Customer Care Ambassadors serve as the first point of contact to customers as greeters who guide guests through the customer journey. The friendliest people in the store, the CCAs must be able to enthusiastically transfer their happiness to others.

Job accountability includes but not limited to:

Overall

• Respond to queries from the public and guests.
• Project a friendly and upbeat attitude toward guests at all time.
• Ensure knowledge of staff movements in and out of organization in order to correctly route guest queries.
• Listen to customer concerns and address issues.
• Maintain look and appearance of showroom and guest lounge.

Meet and Greet Customers

• Enthusiastically greet and welcome guests entering the store, both indoors and often outside at the service entrance.
• Direct guests to appropriate sales consultant or service adviser.

Phone Reception

• Answer phones, screen and direct calls.
• Provide general information to callers.

Abide by Maplecrest Company Expectations

• Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.
• Adhere to all company policies, procedures and safety standards.

Requirements:

• High school diploma; some college a plus
• Experience providing quality customer service
• Demonstrated interpersonal, verbal and written communication skills
• Valid state drivers’ license
• Spanish speaking a plus

Key Competencies:

• Professional and personal presentation
• Customer service oriented
• Attention to detail
• Initiative
• Responsible

Maplecrest is an equal opportunity employer and a drug and alcohol-free workplace

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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