Inbound Customer Service Representative
Job Description
Job Description
Description:
About the Role
We’re hiring a Customer Service Representative to be the friendly and reliable point of contact for our customers. You’ll manage incoming calls, schedule service requests, coordinate with technicians, and assist with various office tasks.
Key Responsibilities
- Respond to customer inquiries via phone, email, or other channels.
- Log service requests and dispatch technicians efficiently.
- Investigate customer issues and provide timely solutions.
- Maintain regular communication with the parts department to track service updates.
- Inform customers about service delays or updates.
- Support and guide customer service team members with training and call scripts.
Requirements
- Strong problem-solving and analytical skills to address customer concerns effectively.
- Excellent communication skills, both written and verbal.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficient in office software (e.g., Microsoft Office) and customer service tools.
- Previous customer service experience preferred
Recommended Jobs
Maintenance Mechanic Trainee
Maintenance Mechanic Trainee – Water/Wastewater &##128205; Hoboken, NJ 07030 &##128338; Full-Time | Monday–Friday | 6:30 AM – 3:00 PM Join a vital team supporting water and wastewater facilit…
Director of Nursing
Director of Nursing (RN) Location: Englewood NJ Employment Type: Full-time | Exempt Reports To: Medical Director / Chief Administrative Officer About Boca Recovery Center …
Service Advisor
Job Description Job Description All American Ford is looking for a Service Advisor to join our family owned and operated high volume dealership. We are looking for a highly motivated, career driv…
Financial Office Coordinator
Financial Office Coordinator Location Livingston, NJ : Overview We are seeking a detail-oriented and organized Finance Coordinator to join our team. The ideal candidate will play a crucial role in m…
Nursing Assistant - Med Surg
Overview At Saint Clare's Health, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Saint Clare's Health …
Retail Coordinator (Monday - Friday, 9:00AM - 5:30PM)
Job Description Job Description Description: The Retail Coordinator is an integral member of the Retail Department Team who assists in ensuring daily departmental goals, inventory control, and c…
Executive Chef - Belle Mead, NJ
Salary: $50,500 - $80,000 Other Forms of Compensation: Pay Grade: 13 Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving mor…
Swimming Pool Construction Manager
Job Description Job Description Benefits: ~401(k) matching ~ Bonus based on performance ~ Company car ~ Dental insurance ~ Health insurance ~ Paid time off ~ Vision insurance L…
Nurse Coordinator RN (Per- Diem)
Job Title: Nurse Coordinator RN Location: Livingston Services Corp Department: Home Infusion Req#: 0000068710 Status: Per Diem Shift: Day Pay Range: $46.64 - $46.64 per hour Pay T…