Customer Success Manager - East Coast USA

🌟 Ready to make a real impact?

At PredictX, we’re not just riding the AI wave; we’ve been pioneers in AI and machine learning for over a decade. As one of London’s leading SaaS scale-ups, we’re on a mission to revolutionize decision-making for some of the world’s largest businesses, including three FAANGs, through our cutting-edge interactive AI technology and Predictive Analytics.

About the Role

We’re searching for an enthusiastic and dedicated Customer Success Manager to join our dynamic team. In this pivotal role, you’ll be the heartbeat of our customer relationships, ensuring satisfaction, retention, and growth as you empower clients to harness the full potential of our innovative solutions. Sound exciting? Let’s dive in! 🚀

• Onboard customers by ensuring a smooth and welcoming onboarding experience.
• Build relationships as the go-to contact for our customers.
• Educate customers to empower them with training that maximizes product value.
• Provide proactive support by anticipating needs and preventing issues before they arise.
• Resolve issues quickly by identifying and tackling customer challenges.
• Monitor health by tracking metrics to spot potential satisfaction risks.
• Drive growth through up-selling and cross-selling opportunities across our diverse product offerings.
• Lead with a builder mindset, designing processes that scale with business growth while delivering high-value outcomes.
• Cultivate senior-level relationships, managing exceptional service for strategic accounts.
• Collaborate cross-functionally with product, marketing, sales, and leadership to align Customer Success initiatives with overall business strategy.
• Coach and mentor your team to navigate complex customer situations and enhance decision-making.
• Use data-driven insights to continuously improve customer success processes and provide valuable feedback for future developments.
• Act as a key voice for the customer within the company, ensuring their feedback shapes our product road-maps and strategic decisions.

• Proven experience in customer success or account management—you're familiar with what it takes to keep customers happy!
• A deep understanding of relationship management principles and best practices.
• Excellent communication skills that allow you to connect with customers at all levels effortlessly.
• Strong problem-solving abilities that enable you to tackle challenges head-on.
• Proficiency in CRM tools (like Salesforce) and other relevant software that help streamline your efforts.
• A passion for helping customers succeed—your drive makes all the difference!
• The ability to thrive in a fast-paced environment while adapting to changing priorities.

• Join us at PredictX and unlock opportunities for leadership growth while working on innovative projects that push technological boundaries. You’ll be part of a collaborative environment where knowledge-sharing is key, surrounded by inspiring colleagues who are just as passionate about technology as you are.
• Are you ready to step into a role where your contributions truly matter? If this sounds like your next adventure, we can’t wait to hear from you!

• Freedom to Innovate: We encourage experimentation and learning
• Supportive Environment: Failure is seen as a stepping stone to success
• Direct Impact: Your contributions will shape our product direction and company strategy

At PredictX, every day is a leap towards reshaping the tech and AI landscape. It’s not just a job; it’s a journey to innovate and achieve excellence.