Traffic Management Center Operator

Job Description

Job Description

About the Role

The TMC Operator is the front-line eyes-and-ears of the Traffic Management Center, monitoring 1,000+ traffic signals (Yunex central control) and 150+ incident-management cameras (Teleste VMS) to keep roadways moving safely. Operators identify incidents and congestion, coordinate with public-safety and DPW field crews, push public information out through social media and roadside DMS/VMS, and make real-time adjustments to signal timing.

Key Responsibilities

• Monitor incident-management cameras, vehicle speed sensors, traffic speed maps, and signal status displays across multiple workstations
• Detect roadway incidents and congestion; take appropriate action (notify emergency services / public works, post to social media and roadside electronic message signs, adjust area signal timing)
• Answer phones and coordinate with office, administrative, and field personnel, as well as other agencies at the municipal, county, and state levels
• Coordinate planned and unplanned roadway events, lane closures, and road closures within the service area
• Analyze existing traffic signal timing and coordination; identify and implement adjustments as needed
• Perform initial troubleshooting of network and communications issues
• Dispatch maintenance or supervisory staff to address signal, camera, or communications deficiencies
• Ensure proper back-up and archival of signal timing, speed data, and video
• During non-peak periods or as assigned, perform signal/ITS work including timing-plan modifications, signal coordination, travel-time studies, and Synchro analysis
• Support administrative work: reports, public records / FOIL requests, database updates, package prep for shipping
• During major weather events (hurricanes, nor'easters), large public assemblies, or other emergencies, remain on-site for extended durations and work in two-person teams as needed
• Maintain availability during non-work hours for emergency callbacks

Minimum Qualifications

• Education / Experience (one of the following):
  
  
  • Associate's degree from an accredited college or university AND a minimum of 1 year of satisfactory experience in traffic engineering, traffic signal inspection, or computer-related work, OR
• • High School graduation AND a minimum of 2 years of experience as an Operator in a comparably sized Traffic Management or Traffic Operations Center
• Working knowledge of PCs in a Windows environment, including Microsoft Office
• Working knowledge of Synchro and Tru-Traffic software