Director of Information Technology

Job Description

Job Description

Job Title: Director of Information Technology

Department: IT

Location: Jersey City, NJ (Hybrid/Remote)

Shift: M-F 8:30am-5pm

Reports to: COO

FLSA Status: Exempt

Backup: CEO

Revision Date: 07/23/2025

Position Overview:

The Director of Information Technology is a senior leader responsible for overseeing the planning, coordination, and execution of all IT-related activities within the organization. This includes leadership of infrastructure, systems, development, cybersecurity, help desk operations, and data analytics platforms, including Tableau. The Director will guide a diverse IT team, vendors, manage strategic technology projects, and ensure alignment between IT capabilities and organizational goals, especially in support of digital transformation and compliance in healthcare.

Key responsibilities:

• Strategic Leadership and Vision

• Develop and execute a strategic IT roadmap aligned with organizational objectives and growth targets
• Lead innovation and adoption of emerging technologies with a focus on healthcare IT and security
• Provide strategic direction and mentoring to IT staff, MSSP, and analytics teams
• Lead and manage the cross-functional IT initiatives and vendors to optimize SLAs and standards

• Operational Excellence

• Implement, document, and maintain robust IT systems and processes that enhance operational efficiency and productivity
• Oversee and maintain robust IT operations, SLA performance, and service delivery, ensuring optimal performance, reliability, security, and compliance with healthcare regulations and standards, including HIPAA
• Manage vendor relationships, budgets, and procurement, ensuring adherence to contracts and SLA optimization
• Ensure the reliability, stability, performance, and scalability of technology solutions, including cloud services
• Oversee the planning and execution of IT projects, ensuring completion on time and budget

• Team Management

• Directly supervise IT staff, vendors, and MSSP services, including help desk and data integration services
• Supervise and support teams using Tableau and related data platforms to deliver actionable insights
• Oversee performance management, training, and career development for IT personnel
• Cultivate a high-performance culture with a strong focus on collaboration and accountability

• Security, Compliance, and Risk Management

• Lead cybersecurity initiatives, audits, and risk assessments
• Develop and implement policies and procedures for effective data management and cybersecurity
• Enhance the security framework to protect sensitive data and systems from emerging threats
• Oversee data privacy, business continuity, and disaster recovery planning and execution
• Ensure all IT services and data handling are HIPAA-compliant and aligned with industry’s best practices
• Proactively develop and implement solutions that exceed regulatory and client requirements

Qualifications and Experience

• Bachelor’s degree in information technology, Computer Science, or related field (master’s preferred)
• Minimum 10 years of progressive IT leadership, preferably in healthcare or regulated industries
• Strong knowledge of IT infrastructure, networking, data security, and operations management
• Proven experience leading development teams working with Iguana, MS SQL, and Tableau or other BI tools
• Experience with Windows networks, Office 365, Active Directory, Intune, and cloud solutions
• Working knowledge of HIPAA and other healthcare regulatory compliances, cybersecurity standards, and IT governance
• Certifications such as PMP, CISSP, CISM, or similar are preferred
• Demonstrated ability to manage complex projects and cross-functional teams

Key Skills

• Strategic Thinking & Vision
• Team Leadership & Staff and Vendor Development
• Cybersecurity & Risk Management
• ITIL/Service Management
• Strong Analytical & Communication Skills
• Vendor & Budget Management
• Tableau and Data Visualization Tools Oversight
• Problem Solving & Innovation