Tracking Specialist
We are seeking a Tracking Specialist to add to our growing team. You will be responsible for managing the day-to-day needs of a core group of accounts assigned to you. The ability to problem-solve and multi-task effectively and efficiently in a fast-paced environment is a must for this position. Full-time onsite job with a work permit (Mandatory) Roles and responsibilities
- Establish a solid understanding of your account base’s unique business needs and requirements
- Move shipments through our transportation management system
- Communicate timely with carriers and relay information to the account manager
- Communicate with company drivers and terminal staff.
- Focus on key details on the exact specifications of shipments
- Tracking and tracing of daily shipments with spreadsheet and report creation as needed
- Utilize carrier websites to obtain manifests and PRO numbers for data entry and shipment tracking
- Receive and respond to questions and issues from internal staff and/or carriers regarding your customer's shipments, a timely and with a sense of urgency
- Work proactively and uphold FLI’s commitment to unparalleled customer service and satisfaction
- Additional duties as needed What you’ll need to do it:
- A positive attitude with excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite, mainly Outlook and Excel, must be able to type 55-60 wpm
- Must work effectively and efficiently in a fast-paced team environment
- Must be detail-oriented
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