Phone Triage RN

Job Description

Job Description

Job Title: Phone Triage RN
Job Description

This role is centered on patient education primarily conducted via phone, including in-person guidance for glucose meters and Ozempic shot instructions. Additional tasks involve confirming prior authorizations, calling in refills, and managing lab orders.

Responsibilities

• Provide patient education primarily over the phone, including in-person sessions for glucose meters and Ozempic injections.
• Manage and confirm prior authorizations and medication refills.
• Handle lab orders and ensure accurate documentation.
• Utilize electronic health records, particularly EPIC, for patient care management.
• Perform phone-based triage and clinical decision-making efficiently.

• Active RN license in New Jersey.
• Minimum of 2 years of bedside nursing experience.
• Strong patient education skills, particularly in glucose meters and Ozempic injections.
• Experience with prior authorizations and medication refills.
• Familiarity with lab order processes.

• Proficiency in electronic medical record systems such as EPIC.
• Excellent communication and critical thinking abilities.
• Knowledge of endocrinology and metabolic conditions.
• Organized, detail-oriented, and adaptable to in-person education when necessary.

The position is onsite, specializing in Metabolic Medicine, Thyroid, Diabetes, and Endocrinology within the Medical Arts Pavilion, a healthcare hub for outpatient specialties. The schedule is Monday to Friday, from 9 am to 5:30 pm.

Job Type & Location

This is a Contract to Hire position based out of Plainsboro Township, New Jersey.

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Princeton,NJ.

Application Deadline

This position is anticipated to close on Nov 11, 2025.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] for other accommodation options.