Sailpoint Tech Support
- Responsible for day-to-day support of SailPoint IdentityIQ (SP IIQ) and its related processes
- Monitor performance of SP IIQ to minimize disruption
- Respond to issues in a timely manner and arrive to resolutions within internal SLA s
- Maintain, update and develop workflows within SP IIQ for Joiner/Mover/Leaver and access certification
- Responsible to manage Administration functionality of the Sailpoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports
- Perform all testing aspects in UAT environment prior to any release in Production
- Perform all checks during and post production releases
- Develop and maintain procedures and documentation related to the configurations of SP IIQ
- Responsible for integration of new applications into the automated user entitlement review process.
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