Customer Success Liaison

Job Description

Job Description

Join Us in Transforming Healthcare – Be a Part of Nsight Health

At Nsight Health , we're on a mission to reimagine remote care and empower patients to live longer, healthier, and more connected lives. If you thrive in a fast-paced environment and are passionate about making a real impact on people’s health, we want you on our team.

We’re hiring a Customer Success Liaison to be the warm, knowledgeable presence behind our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. This is an in-person, patient-facing role located at our partner clinics, where you'll work directly with physicians, clinical staff, and patients.

Your Role at a Glance
You'll be the on-site expert—our boots on the ground—bringing remote care to life through personal connection and hands-on support. You’ll serve as the vital link between high-tech health solutions and real human relationships.

What You’ll Do

• Build strong relationships in partnered clinics, supporting physicians, clinic staff, and helping patients enroll in and navigate our services.

• Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success.

• Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.

• Collaborate with care teams to implement effective, patient-first processes.

• Ensure smooth patient onboarding and support engagement and retention over time.

What We’re Looking For

• 5–10 years of experience in customer success, account management, or client services; healthcare experience strongly preferred.

• A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment.

• Excellent communication skills with the ability to educate, inspire, and build trust with patients.

• Familiarity with HubSpot, EHR/EMR systems, or customer service platforms.

• Bilingual in English and Spanish is a plus.

Compensation & Benefits

• Competitive base pay

• Monthly bonus potential of up to $4,000

• 11 paid holidays per year

• 401(k) plan with 3% company match

• All equipment provided to support your success in the field

• A collaborative, purpose-driven work environment focused on improving healthcare outcomes

Ready to make a difference?
Apply today and help us bring the future of healthcare to life—one patient at a time.