Customer Portal Administrator

The Customer Portal Admin position is responsible for updating and maintaining all customer portal and requests related to keeping the customer well informed of their requests.

Job Duties:

• Ensures a high level of customer satisfaction by efficiently updating portal related activities (installation & remedial operations) for the customers.
• Manages open service related activities on a daily basis to maintain timely delivery and activity completion.
• Maintains ETA's and updates on customer's vendor managed software systems.
• Tracks service/Installation related activities.
• Ensures all service related activities are maintained accurately for reliable revenue tracking and pipeline analysis
• Verifies and updates ETA's as required for customer communication.
• Generates reports and provides status updates as required for service/installation management and customers.
• Communicates professionally and responsibly with internal and external service resources, company representatives and customers.
• Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers.

Education:

• High School Diploma or equivalent. College course work or degree is preferred.

Experience:

• Minimum of 1 year previous Call Center/Scheduling or Customer Service related experience.

Knowledge, Skills & Abilities:

• Previous experience in a similar environment (i.e. coordinating work orders and technician schedules)
• SAP experience preferred.
• Excellent typing/data entry skills and the ability to work in varied computer programs.
• Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers.
• Ability to work in a Call Center phone & electronic queue environment.
• Ability to effectively perform in a fast-paced and deadline driven environment.
• Attention to detail, strong follow up skills; and proven ability to produce quality work.
• Analytical experience a plus

Job Types: Part-time, Temporary

Pay: $39,781.10 - $47,908.42 per year

Work Location: In person