Lab Technician

Job Description

Job Description

Overview

Fastest Labs is a premier provider of non-medical drug, alcohol and DNA testing services to small and large businesses and individuals. We pride ourselves on delivering fast, accurate and confidential test results with exceptional customer service. With over 300 locations in the US, Fastest Labs is rapidly expanding in New Jersey and is seeking a detail-oriented collections lab technician to work in our Union location. In joining us, you will have the opportunity to grow in skills and in leadership. This hands-on position administers drug, alcohol and DNA testing services, provides support to customers and other franchises, conducts telephone sales calls to leads along with completing assigned administrative tasks required to run the lab.

This position requires a high level of customer service, an extremely positive attitude and an ability to work without direct supervision after completing your training.

No medical experience is necessary; we provide all the training necessary to become a certified collector/technician. We are looking for career-minded team members who want to grow into a leadership role in a rapidly growing company.

Males are encouraged to apply due to Department of Transportation observed urine testing requirements.

This is a full-time, on-site position. No holidays, hours 9:00 am to 5 pm Monday to Friday (1-hour non-paid lunch break). Some overtime may be required depending on the customer account and may include weekend hours.

Personal Attributes

The Ideal candidate is a quick learner with an urgency to become an expert in your role; has enthusiasm for learning the business and working with our corporate and personal testing clients to provide excellent customer service.

Primary Responsibilities

• Administer drug and alcohol tests (urine, hair, saliva, breath)
• Collect and process DNA samples
• Maintain accurate documentation and chain-of-custody procedures
• Ensure cleanliness and compliance with lab protocols
• Provide professional customer service in both English and Spanish
• Educate clients on testing options and recommend appropriate services
• Promote additional services and packages to walk-in clients
• Support front desk operations and assist with inbound inquiries

· Collect payments from clients before administering a personal test

· Ensure customer satisfaction, reporting any issues to management including drafting responses to reviews and customer feedback