Assistant Manager

SUMMARY

The Assistant Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profit and ensure that guests are satisfied with their dining experience.

ESSENTIAL FUNCTIONS

Primary responsibilities include:

General

• Oversee and manage all areas of the restaurant

Financial

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage supply, utility and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Food Safety and Planning

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with the General Manager for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of fresh food and supplies.

Customer Service

• Ensure positive customer service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.

Operational Responsibilities

• Ensure that proper security procedures are in place to protect employees, customers and company assets.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality, cost controls and cleanliness.
• Maintain overall service goals: >4 minute load time with an estimated on-time delivery of 80% or better.
• Minimum 4 Star OER Evaluations
• Investigate and resolve complaints concerning product quality and service.
• Maintain Total Labor Costs to >25.5%
• Maintain Total Food Costs within 0.5% of ideal

Personnel

• Provides direction to employees regarding operational and procedural issues.
• Conduct orientation, explain the Domino’s Philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conduction performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs.

Community Involvement

• Provide strong presence in local community and high level of community involvement by restaurant and personnel.

Qualifications

• Knowledge of computers
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, and preparation of report.
• Must possess a valid driver’s license
• Must be eligible to work in the United States.
• Must agree to background check.

Personal Requirements

• Self-discipline, initiative, leadership ability and outgoing.
• Pleasant, polite manner, and a professional appearance.
• Ability to motivate employees to work as a team to ensure that product, service, and image standards meet appropriate guidelines.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess good communication skills for dealing with diverse staff.
• Ability to coordinate multiple tasks such as food and labor costs while maintaining required standard of operation in daily restaurant activities.
• Ability to determine applicability of experience of qualifications of job applicants.

Accountabilities

• Keeps Franchisee promptly and fully informed of all issues (ie: problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggest alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Domino’s Pizza.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• At all times provides a favorable image of Domino’s Pizza to promote its “People First” philosophy.
• Performs other duties and responsibilities and required or requested.

Supervision of Others

• 20 employees

Working Conditions

• Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical work week= 50 hours: nights, weekends and holidays)
• Ability to perform all functions at the restaurant level, including delivery when needed.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.